Policy Effective: May 2009
Download PDF(38 KB)Business Recovery Notice
As an integral element of your financial success, we have considered at length possible serious situations which could disrupt our business and your ability to avail yourself of our services or gain access to your accounts. We have considered scenarios ranging from the interruption of local utility service (power, water, telephone, etc.) to damage to one or more buildings on our campus, to disruptions that involve our entire business district or city and large–scale regional disruptions.
We will keep our contingency and business continuity plans current and effective, and will address material changes as they occur. Our plan will be formally reviewed annually. The plans outlined here are based on estimates and assumptions about possible future occurrences. The actual events may dictate some modification and, depending upon the event, substantial modification may be required. In any case, we will make every effort to ensure continued service to you.
Investment Accounts. Because we do not physically possess your funds or securities, clients who are unable to contact First Command’s headquarters should attempt to contact their Financial Advisor for information. Those unable to establish contact with either may contact the individual fund companies directly by consulting the company Web sites or the toll–free number referenced on your confirmation statements.
For queries regarding the Core Investment Program or Select Investor Program, please contact your Financial Advisor or our Home Office. If you are not able to reach your Financial Advisor or our headquarters, please use the following information to contact the First Command Bank Trust Department:
First Command Bank Trust Department
1 FirstComm Plaza, Fort Worth TX 76109-4999
Phone: 1-888-763-7603 or 817-763-0000, (Collect from Overseas)
E-Mail: fcbtrustinbox@firstcommand.com
Web site: www.firstcommandbank.com
Insurance Products. For queries regarding your insurance products, please contact us or your Financial Advisor. If you are not able to reach First Command’s headquarters or your Financial Advisor, please contact your insurance company using the information on the front cover or specification page of your policy.
Banking Products. For queries regarding your banking products, please use the following information below to contact First Command Bank. This information is also listed on the back of Depository Agreement and Disclosure, mailed directly to all First Command Bank account owners:
First Command Bank
1 FirstComm Plaza, Fort Worth TX 76109-4999 or
P.O. Box 901041, Fort Worth, TX 76101-2041
Phone: 817-763-0000
Toll Free: 1-888-763-7600
Fax: 817-763-0557
Toll Free Fax: 1-888-763-7605
PhoneCommand: 1-888-763-7601
E-mail: info@firstcommandbank.com
Web site: www.firstcommandbank.com