How will your role impact First Command? The Developer works closely with members of their team, participating in all aspects of the software development lifecycle to create solutions that meet the business need. This includes coding, testing documenting and deploying business solutions. They are self-motivated individuals that look for opportunities and are excited to grow their business and technical knowledge which in-turn allows their Agile team to deliver business value. They work closely with engineer and architect roles to implement the designed business solution.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Translate the vision and design into executable pieces of work</li>
<li>Participates in all phases of development</li>
<li>Adheres to coding and design standards/best practices</li>
<li>Communicate and work alongside members of their team in support of their day-to-day work items</li>
<li>Works with business partners to ensure alignment between the ask and the output</li>
<li>Performs peer reviews for other team member&rsquo;s work to ensure adherence to defined development standards</li>
<li>Engages business partners to gain knowledge about First Command business processes</li>
<li>Attends Agile team and development group meetings</li>
<li>Key player in the Agile environment, participating in daily huddles, sprint planning, retrospectives, etc.</li>
<li>Responsible for performing business and technical knowledge transfer with their peers</li>
<li>Continued education to learn additional technologies, programming languages, industry best practices and tools that are needed within First Command</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need? 
&nbsp;
Education
<ul>
<li>Preferred &ndash; Bachelor&rsquo;s Degree</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>2-6 years&rsquo; experience</li>
</ul>
&nbsp;
Knowledge, Skills and Abilities
<ul>
<li>Required &ndash; Solid knowledge of 2 of the following (UI Programming Language, API Programming Language, DBMS)</li>
<li>Required &ndash; Solid knowledge of SQL</li>
<li>Required &ndash; Solid knowledge of Git and Visual Studio IDE</li>
<li>Required &ndash; Experience with web-based technologies and Windows OS</li>
<li>Required &ndash; Ability to work alongside others and be a team player</li>
<li>Required &ndash; Up to date with latest programming trends, techniques and technologies</li>
<li>Preferred &ndash; 2 years&rsquo; experience NextJS framework</li>
<li>Preferred &ndash; Knowledge of DevOps tools and mindset</li>
<li>Preferred &ndash; Knowledge of 1 or more core First Command business processes</li>
</ul>
&nbsp;
&nbsp;
Feeder Roles
<ul>
<li>Programmer Analyst</li>
<li>Support Analyst</li>
</ul>
&nbsp;
Career Path
<ul>
<li>Software Engineer</li>
<li>Support Engineer</li>
</ul>
#LI-NC1

Software Developer

How will your role impact First Command?
&nbsp;
We&rsquo;re looking for a Product Manager that will own finding ways to improve the service experience being offered to our customers, which will enable the delivery of an effective, easy and enjoyable experience for all stakeholders.
You will report to the VP, Service &amp; Support Strategy and your role will require you to collaborate with different areas of the company to improve our existing service offerings while launching new ones.
&nbsp;
&nbsp;
What will you be doing?
&nbsp;
<ul>
<li>Build the next generation of product features for service teams across the enterprise in the Salesforce Service Cloud</li>
<li>Manage and validate stakeholder requests for new service offerings and enhancements, gathering requirements down to the most basic requirements</li>
<li>Ensures that product and solution meet the economic business goals established by the portfolio and develops a clear model of how the solution provides value to customers.</li>
<li>Develops customer-centric ROI models that align with the value provided. Maintains and updates these models over the product-market lifecycle and in response to changing portfolio demands.</li>
<li>Leverages research and continuous exploration to continually understand customer and market needs.</li>
<li>Envision, define, and communicate the product roadmap. Evangelize the product vision with new ideas and features.</li>
<li>Collaborate with Agile Release Trains (ARTs) and SolutionTrains to build the required functionality and responsible for ensuring the product is considered &lsquo;whole and complete&rsquo; from a defined customer&rsquo;s perspective.</li>
<li>Collaborate with IT to ensure solutions are deployed to internal customers and users; externally, product managers collaborate with an even larger set of business stakeholders to deliver products to the market.</li>
<li>Understand the scope of enabler work and collaborate with System and Solution Architect/Engineering to jointly sequence the Architectural Runway that will host new business functionality.</li>
<li>Active participant in biweekly System Demos. Participate in assessing Metrics, including the evaluation of business value achieved versus planned, and active participants in the Inspect and Adapt workshop.</li>
<li>Supports the flow of work through the program kanban and into the program backlog, responsible for ensuring enough features are ready in the backlog.</li>
<li>Presents the vision, which highlights the proposed features of the solution, along with any relevant upcoming milestones.</li>
<li>Ensure their offerings are supported and enhanced to create a continuous flow of value.</li>
<li>Ensures that products and solutions are supported through their operational lifecycle.</li>
</ul>
&nbsp;
&nbsp;
Who will you be leading?
&nbsp;
<ul>
<li>Teams that will be implementing and improving the Salesforce Service Cloud environment</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?
&nbsp;
Education
<ul>
<li>Bachelor&rsquo;s degree preferred (may consider experience in lieu of degree)</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>Experience of at least 4 years as a Product Manager, with experience leading enterprise service initiatives</li>
<li>The ideal candidate would have solutioned, evaluated and implemented service enhancing solutions in an enterprise environment</li>
<li>Comfortable with defining and running tests to make decisions that will shape your product</li>
<li>Defined a product vision along with short-term and long-term roadmaps to achieve it</li>
<li>Experience with product releases involving system integrations</li>
<li>Demonstratable examples of their user-first approach</li>
<li>Able to articulate product technical solutions to development resources, without coding experience</li>
<li>Well versed on new technology trends to help lead the team into adopting them for new products</li>
<li>Deep knowledge about how your users use your products</li>
<li>Experience organizing usability tests as well as condensing key takeaways to executives</li>
<li>Able to read and synthesize product metrics to make suggestions and defend your positions based on measured product results.</li>
<li>Led product initiatives collaborating with different groups to achieve the defined goals and a successful product launch.</li>
</ul>
<ul>
<ul>
<li>Product Manager I EX10&nbsp;&nbsp;&nbsp; 1-3 years project management/operations team leadership</li>
<li>Product Manager II EX11&nbsp;&nbsp;&nbsp; 4-7 years experience project management/operations team leadership</li>
<li>Product Manager III EX12&nbsp;&nbsp;&nbsp; 7+ years project management/operations team leadership</li>
<li>Product Manager IV EX13&nbsp;&nbsp;&nbsp; 10+ years project management/operations team leadership</li>
</ul>
</ul>
&nbsp;
Certifications
<ul>
<li>Salesforce Service Cloud certifications are a plus</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills and Abilities (all are required)
&nbsp;
<ul>
<li>Customer Centric mindset</li>
<li>Strong conflict resolution skills</li>
<li>Effective Communicator/Influencer</li>
<li>Servant leader</li>
<li>A passion to gain strong scrum and agile training</li>
<li>Growth mindset</li>
<li>Strong analytical skills</li>
<li>Able to pivot and function in ambiguity</li>
<li>Highly collaborative and likes working in a team environment</li>
<li>Effective written and oral communication skills</li>
<li>Experience in financial services industry a plus</li>
<li>Detail oriented and self-starter personality</li>
<li>Versed in Agile product management methodology and tools</li>
<li>Proven history of managing multiple product efforts simultaneously</li>
</ul>
#LI-NC1

Product Manager- Service Cloud

How will your role impact First Command?
&nbsp;
An Information Security Engineer assist in safeguarding our organization&rsquo;s computer networks and systems. They aid in the planning and execution of security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks.
&nbsp;
&nbsp;
What will you be doing?
&nbsp;
<ul>
<li>Assist in the remediation of issued identified by vulnerability and penetration testing</li>
<li>Maintains documentation for all aspects of the vulnerability management program, including but not limited to results, schedules, SLAs, and ticketing</li>
<li>Assists in reviewing and improving on all annual security training initiatives</li>
<li>Assist with correlating log management and Security Information and Event Management (SIEM)</li>
<li>Coordinates, facilitates, and maintains the schedule for access reviews</li>
<li>Provide security guidance and troubleshooting security issues as required</li>
<li>Monitor areas of responsibility to prevent, detect, and investigate security alerts and when appropriate, escalate to Senior Engineer</li>
<li>Manage and improve information security documentation as required</li>
<li>Deliver appropriate and accurate metrics to management</li>
<li>Participates as a key member of the Information Security</li>
<li>Identifies and assists in the planning and management of information security protection initiatives and projects</li>
<li>Stay up to date on new information technologies and apply those innovations in the company&rsquo;s security standards and best practices</li>
<li>Collaborate with team members as well as other business functions, business partners, management, vendors, and external parties for information gathering and best practice recommendations</li>
<li>Conduct and report on vendor reviews</li>
<li>Anticipate future problem areas by monitoring workflows and network traffic patterns</li>
<li>Conducts security reviews, evaluations, risk assessments, and develops recommendations for improvements as appropriate</li>
<li>Team specific and organization-wide knowledge sharing</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?
Education
<ul>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or an Engineering related field, or equivalent experience</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>Minimum 2 years&rsquo; experience working in an IT Security capacity</li>
<li>Experience with information security policy design</li>
<li>Experience with vulnerability and penetration testing tools and techniques</li>
<li>Experience with conducting, interpreting, and reporting on vulnerability and penetration tests</li>
<li>Experience participating in security audits</li>
<li>Experience with monitoring for security events, evaluating and responding where appropriate</li>
</ul>
&nbsp;
Certifications
<ul>
<li>Relevant Security certification(s) such as: CISSP, Microsoft Certified Systems Administrator: Security, CCSP, CCNA, and CCNP: Security</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills and Abilities (all are required)
&nbsp;
<ul>
<li>Diligence in producing and maintaining documentation and evidence, especially for compliance activities</li>
<li>Working knowledge of ISO, NIST, and other information security standards, laws, and regulations</li>
<li>Possess strong analytical skills</li>
<li>Must be a self-starter and comfortable with self-directed learning on industry risks and changes</li>
<li>Must be able to perform risk analysis and provide recommendation to mitigate risk</li>
<li>Good oral and written communication skills</li>
<li>Ability to speak confidently when dealing with internal constituents</li>
<li>Identifying problems and reviewing related information to develop and evaluate options and implement solutions</li>
<li>Build domain knowledge of our environment to understand long-term risk areas that will develop as the systems evolve</li>
<li>Incorporate industry security standards into practical security operations, network operations, and application development practices</li>
<li>Analyzes business impact and exposure, based on emerging security threats, vulnerabilities and risks</li>
</ul>
&nbsp;#LI-NC1
&nbsp;
&nbsp;

Information Security Engineer I

How will your role impact First Command?
&nbsp;
The Product Manager is responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs over the product-market lifecycle.
To do this, they collaborate with a wide range of people to identify and define customer needs, understand the solution context, and develop the program vision, roadmap, and features required to meet these needs. Then, they support the ARTs in delivering value through the program kanban and continuous delivery pipeline.
&nbsp;&nbsp;
What will you be doing?
&nbsp;
<ul>
<li>Build the next generation of product features for marketing automation in the Salesforce Marketing Cloud.</li>
<li>Work with other PMs to develop strategy for data and content sharing and integration with various other systems in the marketing stack.</li>
<li>Ensures that product and solution meet the economic business goals established by the portfolio and develops a clear model of how the solution provides value to customers.</li>
<li>Develops customer-centric ROI models that align with the value provided. Maintains and updates these models over the product-market lifecycle and in response to changing portfolio demands.</li>
<li>Leverages market research and continuous exploration to continually understand customer and market needs.</li>
<li>Collaborate with Agile Release Trains (ARTs) and Solution Trains to build the required functionality and responsible for ensuring the product is considered &lsquo;whole and complete&rsquo; from a defined customer&rsquo;s perspective.</li>
<li>Continuously develops and communicates the vision to the development teams, while defining the features of the system. Also responsible for the roadmap, which illustrates how features are intended to be implemented over time.</li>
<li>Collaborate with IT to ensure solutions are deployed to internal customers and users; externally, product managers collaborate with an even larger set of business stakeholders to deliver products to the market.</li>
<li>Understand the scope of enabler work and collaborate with System and Solution Architect/Engineering to jointly sequence the Architectural Runway that will host new business functionality.</li>
<li>Active participant in biweekly System Demos. Participate in assessing Metrics, including the evaluation of business value achieved versus planned, and active participants in the Inspect and Adapt workshop.</li>
<li>Supports the flow of work through the program kanban and into the program backlog, responsible for ensuring enough features are ready in the backlog at all times.</li>
<li>Presents the vision, which highlights the proposed features of the solution, along with any relevant upcoming milestones.</li>
<li>Ensure their offerings are supported and enhanced to create a continuous flow of value.</li>
<li>Ensures that products and solutions are supported through their operational lifecycle.</li>
</ul>
&nbsp;
Who will you be leading?
&nbsp;
<ul>
<li>Teams that will be implementing and improving the Salesforce Marketing Cloud environment</li>
</ul>
&nbsp;
What skills/qualifications do you need?
&nbsp;
<ul>
<li>Bachelor&rsquo;s degree preferred (may consider experience in lieu of degree)</li>
<li>Experience of at least 4 years as a Product Manager, with the majority of that work in the marketing automation space.</li>
<li>The ideal candidate would have solutioned, evaluated and implemented marketing automation technologies in an enterprise environment.</li>
<li>Comfortable with defining and running tests in order to make decisions that will shape your product.</li>
<li>Defined a product vision along with short-term and long-term roadmaps in order to achieve it.</li>
<li>Experience with product releases involving advertising system integrations, online video technologies, and social media platforms.</li>
<li>Demonstrable examples of their user-first approach.</li>
<li>Able to articulate product technical solutions to development resources, without coding experience necessary.</li>
<li>Well versed on new technology trends to help lead the team into adopting them for new products.</li>
<li>Deep knowledge about how your users use your products.</li>
<li>Experience organizing usability tests as well as condensing key takeaways to executives.</li>
<li>Able to read and synthesize product metrics to make suggestions and defend your positions based on measured product results.</li>
<li>Led product initiatives collaborating with different groups in order to achieve the defined goals and a successful product launch.</li>
<li>Effective written and oral communication skills that allow you to have everyone always on the same page about where your product stands.</li>
</ul>
&nbsp;
Work Experience
&nbsp;
<ul>
<li>Product Manager II EX11&nbsp; 4-7 years experience project management/operations team leadership</li>
<li>Product Manager III EX12 7+ years project management/operations team leadership</li>
</ul>
&nbsp;
Certifications
&nbsp;
<ul>
<li>Salesforce Marketing Cloud certifications are a plus</li>
</ul>
Knowledge, Skills and Abilities (all are required)
&nbsp;
<ul>
<li>Customer Centric mindset</li>
<li>Strong conflict resolution skills</li>
<li>Effective Communicator/Influencer</li>
<li>Servant leader</li>
<li>A passion to gain strong scrum and agile training</li>
<li>Growth mindset</li>
<li>Strong analytical skills</li>
<li>Able to pivot and function in ambiguity</li>
<li>Experience with marketing automation platforms and related technologies</li>
<li>Highly collaborative and likes working in a team environment</li>
<li>Effective written and oral communication skills</li>
<li>Experience in financial service industry would be nice</li>
<li>Detail oriented and self-starter personality</li>
<li>Versed in Agile product management methodology and tools</li>
<li>Proven history of managing multiple product efforts simultaneously</li>
</ul>
#LI-NC1

Product Manager - Marketing Automation

How will your role impact First Command? 
&nbsp;
The Learning Operations Specialist supports learning operations as part of the Talent/Leadership and Coaching team within Human Resources. The principal purpose of the role is to ensure the superior planning, execution, and assessment of learning, development, and coaching events, activities, and related special projects for Home Office and Field Leadership development. The role reports to the Director of Learning and Talent Development consistent with the learning strategies co-created by the Vice President of Organization and Talent Development and the rest of the Talent/Leadership and Coaching Team.&nbsp; The Learning Operations Specialist maintains records, schedules, tracks, collects and analyzes feedback for all training sessions. The successful incumbent demonstrates expert project planning and organizational skills. Leverages a high degree of creative involvement in the design and creation of training materials, course catalogs, course communications, and PowerPoint presentations. Responsible for administering LMS system(s) and all assessment systems including, but not limited to, 5 Dynamics, Myers-Briggs, EQi, Watson Glaser, CLS, Korn Ferry evaluations, and our 360 feedback tools. This is a growth role that collaboratively supports essential activities of the organization&rsquo;s learning function. The ideal candidate/incumbent will also be interested in building his or her own working understanding of instructional design, learning facilitation, and capability coaching in support of a career path in talent development based on performance and potential.
&nbsp;
&nbsp;
What will you be doing?&nbsp;&nbsp;
&nbsp;
Operational Contribution
<ul>
<li>Proactively administer all learning and development activities, instructor-led and e-learning, including scheduling trainers, employees, vendors and facilities, and coordinating materials and conference room logistics including IT needs to ensure flawless execution.</li>
<li>Support the administration of internal systems including our Cohorts, Moving to Mastery groups, Career Development, and Learning Management Systems (LMS). Must ensure record integrity and accuracy through system oversight.</li>
<li>Administer the Learning Management System(s) (LMS) and be the SME on all LMS related items. This includes the input and update of all course content related information, workshop dates, workshop evaluations, and participant communications.</li>
<li>Administer, monitor, coordinate, and evaluate large or small scale development programs.</li>
<li>Generate reports and analyze data to track training completion and compliance, show trends and engagement in learning resources, and provide statistics to management, as needed.</li>
<li>Work with the team to support budget tracking and planning, curriculum planning, personal development planning.</li>
<li>Manage vendor contracts and the ordering of content and materials.&nbsp; Manage all training and coaching content and materials; and update content as needed.</li>
<li>Provide substantive and creative feedback on the content of learning and development workshops and programs.</li>
<li>Prepare and polish PowerPoints, learning aids, and other learning resources when needed</li>
<li>Participate as frequently as possible in LDC workshops and other learning experiences to develop skills with instructional design, learning facilitation, and coaching</li>
</ul>
&nbsp;
Cultural Contribution&nbsp;
<ul>
<li>Model our organization&rsquo;s core values of love, courage, and effectiveness.</li>
<li>Work in ways that honor others&rsquo; unique capabilities, contributions, and career goals.</li>
<li>Commit to psychological safety, including inclusion safety, learner safety, contributor safety, and challenger safety.</li>
<li>Be highly coachable to build the skills for a successful career in Learning and Development, Organizational Development, Organizational Effectiveness, Human Resources, or another part of our successful organization</li>
<li>Provide superior client-focused customer service&mdash;respond courteously, accurately and in a timely fashion to employee questions, requests from senior leadership, and Leadership Development inbox queries. Serve as the first point of contact for assisting employees with questions and issues regarding our training offerings and the LMS.</li>
<li>Demonstrate commitments to servant leadership, collaboration, transparent communication, high-performance, and a culture of accountability and responsibility.</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
<ul>
<li>Bachelor&rsquo;s degree preferred; at least 2 years of successful college experience required with a plan to complete a Bachelor&rsquo;s degree in a related field</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>At least 3-5 years of experience in a fast-paced, multi-tasking environment with many stakeholders</li>
<li>1-2 years of experience in learning and development</li>
<li>Project management experience required</li>
<li>Experience within the financial services industry preferred</li>
<li>Instructional design experience preferred</li>
<li>Workshop facilitation experience preferred</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Demonstrable customer service orientation</li>
<li>Expert organizational and time management skills</li>
<li>Proficient presentation and public speaking skills</li>
<li>Working knowledge of instructional design</li>
<li>Proficient ability to deal with ambiguity and to keep several complex programs moving, amid changing priorities</li>
<li>Expert or proficient technological skills and able to learn, manipulate and maintain complex HR software applications</li>
<li>Proficient ability to communicate clearly and succinctly in formal and informal written formats</li>
<li>Expert interpersonal skills and the ability to work effectively with a wide range of stakeholders</li>
<li>Must be detailed, proactive, collaborative, and respectful</li>
<li>Demonstrable commitment to personal responsibility in service to others</li>
<li>Proficient knowledge of Word, Adobe, Excel, and Outlook</li>
<li>Proficient knowledge of PowerPoint</li>
<li>Proficient knowledge of Microsoft Projects or other project management software a preferred</li>
</ul>
#LI-NC1

Learning Operations Specialist

How will you impact First Command?
&nbsp;
&nbsp;
The Associate Director UX (User Experience) provides leadership over a combination of internal and external resources engaged in designing easy-to-use, efficient and functionally robust digital experiences in service to our clients and advisors. The Experience Design (XD) team will employ a variety of best practices to define the information architecture, as well as develop and test designs in wireframes and low and high fidelity mockups and comps for our various digital experiences across multiple channels to include voice, web, mobile, social, and email with the intent of seamless omni-channel navigation in context. The team will collaborate with Marketing both to develop digital user personas and both present and future state customer journey maps as well as in the definition and design of various digital assets and content which will be employed in our various experiences / applications. The team will lead in usability testing of designed and developed digital experiences.
The AD will collaborate with Business Information Systems (BIS) in identification and acquisition of tools necessary to support the team and in the agile development and delivery of the designed experiences rendered from those tools.
This position will report to the Vice President of Experience Design and lead the UX Function.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Organize and implement policies, procedures, structures, roles and responsibilities that enable the UX/UI function to deliver expectations and commitments;</li>
<li>Identify and administer various tools that facilitate the organization to deliver on its explicit design responsibilities;</li>
<li>Seek out industry best practices as well as look outside the financial services industry for innovative design patterns, paradigms, and task flows that might be applied to financial services in innovative ways;</li>
<li>Work with researchers to understand findings and incorporate into current design (assist with user research needs where applicable);</li>
<li>Understand and incorporate complex technical and business requirements to create intuitive user-centered design solutions;</li>
<li>Provide leadership, direction, and lead holistic design thinking across the various business lines (aka Banking, Investments, Insurance and Financial Planning), platforms, and devices.</li>
<li>Create system and application concepts by defining information architecture, design patterns and paradigms, task flows, wireframes, low and high-fidelity mockups and comps and other design guidelines;</li>
<li>Convene various feedback mechanisms including presentation to diverse audiences both in person and in writing to test and verify usability and intuitiveness from initial information architecture, through wireframing, comps to prototypes and launch;</li>
<li>Generate user interface design specifications, presentations, and other documentation needed to communicate interactions, design direction, and ideas;</li>
<li>Deliver a UX vision for First Command, along with a plan for evolutionary, iterative updates that actualize the larger vision over time;</li>
<li>Hire and recruit a best-in-class team, including contractors, to deliver on goals;</li>
<li>Leverage the team&rsquo;s strengths through engaging and effective team management;</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
&nbsp;
<ul>
<li>Bachelor&rsquo;s degree required;</li>
<li>Master&rsquo;s degree preferred, in Design, HCI, or equivalent field</li>
</ul>
&nbsp;
Work Experience
&nbsp;
<ul>
<li>6-8+ years&rsquo; relevant UX experience designing B2B2C applications and experiences</li>
<li>Financial services industry experience a plus; highly regulated industry experience a plus;</li>
<li>Experience working within an Agile environment</li>
<li>Experience driving influence in an organization</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills, Behavioral and Technical Competencies
&nbsp;
<ul>
<li>Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions;</li>
<li>Substantial experience in interaction design, complemented by knowledge of visual design, usability, accessibility, and information architecture</li>
<li>Deep understanding of ideation, prototyping, testing, design frameworks and concept visualization in and across various digital channels;</li>
<li>Demonstrated ability to develop innovative solutions and apply cutting edge user interface techniques;</li>
<li>Solid understanding of the relationship between successful user interface design and performance metrics;</li>
<li>A demonstrable portfolio of successfully delivered projects that demonstrate design expertise;</li>
<li>Strong leadership, team building and interpersonal skills;</li>
<li>Must be able to generate trust and build alliances in the organization;</li>
<li>A strong and empathetic listener, and is able to engage with others verbally in a range of styles and contexts;</li>
<li>A high energy, results-oriented leader and self-starter with little supervision required;</li>
<li>An individual with the utmost professional and personal integrity;</li>
<li>Excellent communication and interpersonal skills, with the ability to present information concisely; and to influence others, and to negotiate, persuade and sell ideas whilst maintaining trust and confidence.</li>
<li>Willingness to travel to the Field to better understand needs.</li>
</ul>
#LI-NC1

Associate Director, User Experience

How will your role impact First Command? 
&nbsp;
At First Command, our objective is to create compelling content that supports our efforts to provide personal financial coaching to our Nation&rsquo;s military families. We are seeking a skilled writer with experience writing financial-based content and/or extensive knowledge of financial behaviors, products and services.&nbsp; Familiarity with military life and benefits is a definite plus, but not required.
&nbsp;
Working as a member of a small, specialized team that includes a campaign manager, graphic artist and client experience specialist, the Personal Finance Writer will need to be capable of writing copy for a variety of marketing and communication channels, including website, digital and print marketing materials, advertising, social media and (scripts for) short videos.
&nbsp;
Objectives will include explaining the benefits of working with a knowledgeable financial coach and motivating prospective active duty clients to take action, and creating copy that ensures current First Command clients feel informed, understood, valued and supported. The individual in this position will also be responsible for helping to ensure a consistent brand voice in all copy, adherence to First Command style standards, and compliance with internal and external regulatory standards and requirements.
&nbsp;
Additionally, the Personal Finance Writer will be responsible for ensuring a consistent brand voice in all copy, adherence to First Command style standards, and compliance with internal and external regulatory standards.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Work with marketing and product teams, as well as specific subject matter experts to write and edit compelling content in support of various strategic initiatives</li>
<li>Support company SEO objectives both strategically and tactically (keyword research and on-page SEO/writing)</li>
<li>Provide writing and editing support for the company&rsquo;s Financial Advisors and their staff members (typically involving client emails and letters, advertising copy and support of local marketing initiatives).</li>
<li>Collaborate with the social media team to plan the editorial calendar and develop posts as needed to support it. When possible, identify relevant news and information that may lend itself to the development of more timely, ad-hoc posts.</li>
<li>Write and edit copy for a wide variety of marketing materials, including but not limited to website content, digital and print marketing materials, advertising, social media and (scripts for) short videos.</li>
<li>Write articles for the company&rsquo;s online blog.</li>
<li>Collaborate with graphic designers and campaign managers to develop and create new marketing campaigns.</li>
<li>Prepare and periodically update all Advisor Profiles (one-page bios) and executive bios.</li>
<li>Write scripts for the company&rsquo;s Annual Advisor Conference awards presentations.</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
<ul>
<li>College degree required</li>
<li>Communications or marketing-related degree preferred</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>5+ years experience developing and writing financial-based and other types of content, with samples of work product as proof</li>
</ul>
&nbsp;
Certifications
<ul>
<li>FINRA Series 7 license required (or must be willing to obtain)</li>
</ul>
&nbsp;
Knowledge, Skills and Abilities
<ul>
<li>Ability to develop copy that translates financial products and concepts into user-appropriate understanding and engagement</li>
<li>Thorough knowledge of grammar, spelling, punctuation and AP style</li>
<li>Ability to effectively communicate and collaborate with others</li>
<li>Ability to quickly learn about company product and service offerings required</li>
<li>Ability to learn and adhere to financial services industry regulatory standards and restrictions for advertising and marketing communications required</li>
<li>Ability to work across diverse groups and functions to gather information as required and coordinate delivery of work product to meet strict deadlines required</li>
<li>Strong proficiency in Microsoft Word required; proficiency in PowerPoint, Excel and project management software a plus</li>
<li>Knowledge of the military and/or past military service a plus</li>
</ul>
#LI-NC1

Personal Finance Writer

How will your role impact First Command?
Under the general supervision of Compliance leadership, the Senior Compliance Officer is a principal licensed role and is responsible for the execution and oversight of supervisory compliance functions including outside business activity, social media, instant messaging, outside brokerage accounts, gifts, personal securities transactions, and other electronic communications.&nbsp;&nbsp;In addition, the position is responsible for monitoring and tracking regulation requirements and certifications and act as a resource to Home Office personnel,&nbsp;financial advisors, and their employees with respect to laws, regulations, and Company rules related to the insurance and securities industry.
&nbsp;
What will you be doing?&nbsp;
<ul>
<li>Prepare and coordinate with department leadership in creating the Annual CEO Certification report as specified in FINRA Rule 3130 as well other annual requirements.</li>
<li>Partner with Risk and Controls to complete annual review of Compliance Operations controls including testing to determine if gaps have been identified and resolved.</li>
<li>As an independent control function and part of the company&rsquo;s second line of defense, monitor for compliance with new or amended laws, rules, and regulations.</li>
<li>Support the Designated Marketing Principal with the management of marketing approval process by reviewing a variety of marketing material for alignment with applicable regulations, company rules, policies, procedures, and controls to mitigate risks.</li>
<li>Assist with training of marketing related compliance requirements</li>
<li>Assists with assessment of external regulatory activity and changes in laws and regulations impacting Marketing</li>
<li>Prepare updates to written supervisory procedures for review, release, and publication</li>
<li>Complete annual compliance report which identifies areas of strengths and weaknesses so that leaders can make effective decisions about resources and planning.</li>
<li>Establish and maintain strong relationships with our business units to promote a culture of compliance and distinction between the three lines of business.</li>
<li>Reviewing and disseminating monthly or quarterly disciplinary actions in the industry related to the firm&rsquo;s business practices to leadership.</li>
<li>Provide regulatory and compliance advice to the business and field force on an ongoing basis.</li>
<li>Administer and manage the compliance reviews of the electronic communications surveillance process to ensure the vendor platform is being used in most effective and efficient way as needed.</li>
<li>Develop and maintain firm policies in the Compliance portal for employee and associated representative annual attestations</li>
<li>Work closely with leadership with the process of the firm&rsquo;s Annual Compliance Training Requirements.</li>
<li>Support HR and other business departments by onboarding new hires and ensuring that questionnaires and attestations are obtained in a reasonable time frame.</li>
<li>Serve as point of contact for registered personnel disclosures and ongoing monitoring of activity of disclosed brokerage accounts and insider trading flags</li>
<li>Investigate and preparing draft response to various regulatory inquires</li>
<li>Ensuring that the Compliance Manual, WSPs, and Compliance related policies and procedures and instructions are current and reflect the firm&rsquo;s business practices.</li>
<li>Partner with Compliance leadership in discussion of compliance issues by creating solutions and resolving gaps.</li>
<li>Perform general level of quality control over various functions including Field Examination, Compliance Operations and AML</li>
<li>Coordinate compliance regulatory inquiries and support the drafting of responses to these requests of information</li>
</ul>
&nbsp;
What skills/qualification do you need?&nbsp;
<ul>
<li>7 years of legal, compliance or related experience in the financial services industry</li>
<li>Must be self-directed, organized, positive, driven, and effective in a fast-paced changing environment</li>
<li>Bachelor&rsquo;s degree required (would consider industry experience in lieu of education)</li>
<li>Broker/Dealer; Investment Advisory experience preferred</li>
<li>Series SIE, Series 7, Series 24 required</li>
<li>Be a problem solver; make independent and collaborative decisions as appropriate</li>
<li>Excellent verbal and written communication skills</li>
<li>Understanding of regulatory rules and regulations and the ability to apply to areas of the firm&rsquo;s business</li>
<li>Ability to seek interpretations and provide guidance on non-routine and often complex compliance matters</li>
<li>The ability to stay abreast on latest industry developments to be proactive rather than reactive when issues arise</li>
</ul>
#LI-NC1

Senior Compliance Officer

How will your role impact First Command?&nbsp;
&nbsp;
This position provides high-level administrative support for the President &amp; CEO and First Command Bank (FCB) senior leadership. The Executive Assistant interacts with the bank Board of Directors, attends all bank board meetings, compiles agenda, takes minutes of the meeting, finalizes minutes for bank records, serves as the Assistant Secretary of FCB. Administratively supports the Asset Liability Committee (ALCO), Trust Investment Committee (TIC), Compliance Committee, and Directors Loan Committee (DLC). The Executive Assistant deals with highly confidential information at the highest management and regulatory levels and must always exercise company-wide discretion. This position calls for significant individual initiative in completing and anticipating tasks that reflect a high level of corporate responsibility.&nbsp;
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Provide administrative and advisory support for the President &amp; CEO of First Command Bank and senior bank leadership to maintain an effective governance environment</li>
<li>Prioritize correspondence, mail, and documents for signature and maintain the calendar</li>
<li>Coordinate department meeting logistics and agenda, including the conference room and audio/visual logistics</li>
<li>Make travel arrangements, track, and manage expense report submissions</li>
<li>Manage, track, and code invoices and contracts for review and approval by the President &amp; CEO of FCB or appropriate senior bank leaders and processes according to company standards</li>
<li>Plan, coordinate, and execute the tasks leading up to the monthly bank staff meeting, quarterly Board of Directors meeting, and Safety and Soundness exams by the OCC</li>
<li>Participate in various First Command Bank Governance Meetings:
<ul>
<li>Attend Quarterly Bank Board Meetings, compile the agenda, and provide all necessary documents for meeting to board members and staff; suspense&rsquo;s action items for follow-up, take minutes and finalize for inclusion in bank records</li>
<li>Attend Bi-Monthly Asset Liability Committee meetings; research competitors&rsquo; products and rates; take the minutes and maintain for bank records</li>
<li>Attend Bi-Weekly Directors Loan Committee (DLC) meetings; record minutes and maintain action items from DLC Chairperson for inclusion in bank records</li>
<li>Attend quarterly Trust Investment Committee meetings; record minutes and provide administrative support to staff and board members, as needed</li>
<li>Attend quarterly Compliance Committee meetings; record minutes and provide administrative support to staff and board members, as needed</li>
</ul>
</li>
</ul>
<ul>
<li>Maintain an efficient flow of information between all ELT members, outside directors, internal and external contacts on a broad spectrum of the organization&rsquo;s plans and priorities.</li>
<li>Perform ad hoc research and conduct special projects at the FCB CEO&rsquo;s request</li>
<li>Research various competitors and products on internet websites</li>
<li>Prepare rate change information to begin rate changes on the public website and in the core system, including notification to field advisors and bank lobby</li>
<li>Process all incoming correspondences received, prioritizing, and determining their disposition. Direct mail to appropriate internal staff.</li>
<li>Draft responses for the FCB CEO&rsquo;s signature based on activities, interests, priorities, etc.</li>
<li> Serve as the FCB subject matter expert during the document coordination process. </li>
<li>Assist mortgage department by posting GL entries for income on each closed mortgage. Perform audit of closing disclosures to monitor targeted income numbers.</li>
<li>Perform bi-annual user access review for the Federal Home Loan Bank system.</li>
<li>All other duties as required</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
<ul>
<li>Banking or Financial Services experience preferred</li>
<li>PACE, CAP, or a similar Professional Administrator certification is a plus (First Command Bank will support training and certification)</li>
</ul>
&nbsp;
Education
<ul>
<li>High school diploma required</li>
<li>Associate&rsquo;s or Bachelor&rsquo;s degree preferred</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>Minimum of ten years of executive-level administrative support experience.</li>
<li>Minimum of ten years in an administrator or business process role.</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills, and Abilities
&nbsp;
<ul>
<li>Requires excellent oral and written communication skills</li>
<li>Requires proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)</li>
<li>Must be detail-oriented and possess good organizational skills.</li>
<li>Must be able to prioritize tasks and meet deadlines.</li>
<li>Must be able to perform research on the internet and assimilate information.</li>
<li>Must be able to work independently and without supervision.</li>
<li>Must be able to work in a fast-paced environment.</li>
<li>Demonstrated ability to work with executives, coordinate a high volume of diverse assignments, effectively handle competing priorities, and maintain attention to detail.</li>
<li>Demonstrated ability to maintain confidentiality and use good judgement in making independent decisions with a high degree of tact and diplomacy.</li>
</ul>
#LI-NC1

Executive Assistant to Bank President

How will your role impact First Command? 
&nbsp;
The Overseas Operations Advisor (OOA) is the Current Servicing Advisor (CSA) to First Command clients who are serviced by Financial Planners in Germany and any National Branch unassigned clients outside of the United States.&nbsp; Their primary capacity is to collaborate with the Financial Planners in Germany to provide comprehensive plans and product recommendations to current and new clients.&nbsp; The OOA will assist the Planners in Germany with building a Financial Plan. The OOA is required to develop and deliver the Implementation Module of any Financial Plan.&nbsp; This fiduciary duty includes, but is not limited to, putting the client&rsquo;s best interest above the Financial Advisor and German Planner, providing personalized guidance in support of Financial Plans, and offering suitable Plan recommendations consistent with First Command and First Command Europe&rsquo;s philosophy.&nbsp; A secondary capacity exists to call clients to confirm their trade requests or anything that may require a licensed and registered OOA.&nbsp; Client contact is conducted through video conferencing, telephone, and email.&nbsp; The position of OOA reports directly to the Director, National Branch.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Partner with Financial Planners in Germany to help increase their level of production through Plan Building and providing specific product recommendations.</li>
<li>Place trades with First Command trade desk or directly with the Investment Company after confirming request by phone with client</li>
<li>Service specific products and financial planning needs of clients assigned to Financial Planners in Germany and any National Branch unassigned clients that live outside the Unites States</li>
<li>Provide support on Options to Purchase Additional Insurance elections (OPAIs), Decreasing Term conversions, and other service requests from Planners or unassigned overseas clients</li>
<li>Use knowledge and problem-solving abilities to solve for client service scenarios and sales actions typically experienced by our overseas clients.</li>
<li>Provide coaching, guidance, and encouragement as needed to new Financial Planners in Germany.</li>
<li>Schedule one-on-one meetings between the Financial Planner and the OOA to strengthen partnership</li>
<li>Team meets on a regular basis to discuss methods to enhance partnership with Planners, identify ways to improve processes and maintain the high quality of financial plans and client service</li>
<li>Communicate any other relevant information with Team to maintain and enhance our clients&rsquo; Financial Plans, overall experience, and compliance to the Overseas Operations business model.</li>
<li>Bring to the immediate attention of Overseas Advisor Team Lead or National Branch Director when any personnel is not compliant with Overseas Operations Business Model Processes</li>
<li>Flexibility to work &ldquo;Remote&rdquo; Third Shift and &ldquo;In Office&rdquo; Normal Shift Rotational Schedule; Schedule is determined by Financial Planners and Clients needs overseas</li>
</ul>
&nbsp;
&nbsp;
Performance Measures
&nbsp;
<ul>
<li>Goals established within the Performance Management System.</li>
<li>Overall professional demeanor and embodiment of corporate core values as measured by the 3 core competencies.</li>
<li>Turn-around times for Financial Plans to adhere to the Overseas Operations Business Model and Service Level Agreement.</li>
<li>Number of Appointments, New Money Revenue Credit (NMRC), New Clients Created, and Revenue Credit are tracked and reported to Senior and Executive Leadership.&nbsp;</li>
</ul>
&nbsp;
&nbsp;
Supervisory Responsibility
&nbsp;
<ul>
<li>Within control of the OOA, ensure Planner and client stay in compliance based on the Financial Planning in Germany Business Policy 08-10.</li>
</ul>
&nbsp;
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
<ul>
<li>College Degree. (PREF.)</li>
<li>Bachelor&rsquo;s degree in finance, economics, business administration, or related area (PREF.)</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>Two (2) years Sales or Retail experience. (PREF.)</li>
<li>Financial services industry experience (Financial Advisor, Associate Financial Advisor, Planning Firm, Banking, Operations, Direct Client Support)</li>
</ul>
&nbsp;
Certifications
<ul>
<li>Must possess and maintain Series 7 &amp; 66 (or equivalent) and Life and Health licenses.</li>
<li>Fast Start Academy Certification or equivalent within 6 months of hire</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Strong desire to directly help First Command Clients and the German Planners who Coach Them</li>
<li>Capable of quickly building good rapport with people (Financial Planners and Clients) in a short span of time.</li>
<li>Solid command of financial planning concepts, knowledge of financial planning industry and First Command business practices and policies.</li>
<li>Strong active listening skills to better understand the planner or client needs and motivations; able to modify communication style to meet planner / client needs and respond appropriately; able to use good judgment when responding and respond to objections successfully.</li>
<li>Strong operational knowledge of investment products (mutual funds, AMS, variable annuities), risk products, and bank products offered by First Command and First Command Europe.</li>
<li>Ability to competently and clearly discuss issues concerning First Command and First Command Europe products and procedures with clients.</li>
<li>Strong interpersonal, time management, and verbal/written communication skills demonstrated in a team environment.</li>
<li>Outstanding multi-tasking, attention to detail, problem solving and decision-making skills.</li>
<li>Ability to handle a wide variety of situations, deadlines and challenges in a dynamic, high-tempo office environment.</li>
</ul>
#LI-NC1

Overseas Operations Advisor

How Will Your Role Impact First Command?
&nbsp;
The Financial Services Intern is part-time role responsible for practicing their accounting knowledge and skills in a professional setting. This position will collaborate with multiple teams such as Financial Accounting, Financial Planning and Analysis, Commission Accounting, and Vendor Management to complete responsibilities for a high-growth integrated financial services organization focused on our nation&rsquo;s military and their families. Their duties include supporting the Financial Services department with various projects and tasks as they gain experience and confidence within their desired profession.
&nbsp;
What Will You Be Doing?
&nbsp;
<ul>
<li>Participate in monthly and quarterly closing processes including journal entry preparation and account reconciliations</li>
<li>Participate in the Financial Accounting records management process by loading and indexing documents in document repository</li>
<li>Perform activities relating to the accounts payable function, such as reviewing corporate credit cards, aiding in mapping vendor information, and validating 1099 information</li>
<li>Validating detail insurance revenue commissions</li>
<li>Work with the accounting system to research various issues</li>
<li>Prepare audit-related requests</li>
<li>Assist Finance team with various other projects and duties</li>
<li>The position(s) is in Fort Worth, Texas, with an expectation to be in the office two to three days a week</li>
</ul>
&nbsp;
What Skills/Qualifications Do You Need?
&nbsp;
Education
<ul>
<li>Upper-level (Junior/Senior) undergraduate with declared accounting major degree status. Prefer having Intermediate Accounting I completed.</li>
<li>Minimum GPA of 3.0</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>n/a</li>
</ul>
&nbsp;
Certifications 
<ul>
<li>n/a</li>
</ul>
&nbsp;
&nbsp;
Required Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Proficiency with Microsoft Office tools (Word, PowerPoint, Outlook)</li>
<li>Advanced proficiency with Microsoft Excel (comfortable with VLOOKUP function and Pivot Tables)</li>
<li>Strong verbal and written communications skills</li>
<li>Ability to work independently and prioritize tasks based on relative importance and urgency</li>
</ul>
<ul>
<li>Able to communicate project status to various levels of management in both technical and non-technical terms</li>
<li>Ability to balance multiple priorities</li>
</ul>
<ul>
<li>Additionally, knowledge of/experience in Microsoft Dynamics, Concur, Laserfiche would be viewed as a positive</li>
</ul>
#LI-NC1

Financial Services Intern

How will this role impact First Command?
&nbsp;
Under the general supervision of the Associate Director of Compliance, the Regulatory &amp;Operations Compliance Officer is a principal licensed role and is responsible for the execution and oversight of supervisory compliance functions including regulatory inquires, outside business activity, outside brokerage accounts, gifts, personal securities transactions, In addition, the position is responsible for monitoring and tracking regulation requirements and certifications and act as a resource to Home Office personnel, financial advisors and their employees with respect to laws, regulations, and Company rules related to the insurance and securities industry.
&nbsp;
&nbsp;
What will the employee do in this role?
&nbsp;
<ul>
<li>Onboarding of new Compliance Department employees to include equipment and systems access requests.</li>
<li>Responsible for updating intranet and communities of practice pages.</li>
<li>Responsible for the creation, maintenance and retention of field correspondence templates utilized by the Compliance Examiners and Compliance Officers.</li>
<li>Ad-hoc reporting as needed.</li>
<li>Administer the internal compliance inspection systems for tracking, examining and distributing inspection reports/surveys to the field.</li>
<li>Conduct expert research and data gathering for inquires received through the Legal and Compliance Inbox and rotational phone calls.</li>
<li>Distribute daily mail and arrange for FedEx Mail-outs and place departmental supply orders.</li>
<li>Problem-solve, research, analyze and respond to routine compliance-related requests and inquiries from advisors, support staff and internal business units.</li>
<li>Create and facilitate compliance trainings to field advisors and home office employees</li>
<li>Prepare and publish various monthly, quarterly, and annual compliance reports for review by senior management.</li>
<li>Assist in the annual compliance review of the firm's policies and procedures.</li>
<li>Prepare and coordinate with department leadership in creating the Annual CEO Certification report as specified in FINRA Rule 3130.</li>
<li>Act as a front line of communication to the field and internal business partners by monitoring and responding to department calls and email inquiries within 24 hours, requests submitted to the Legal and Compliance Inbox</li>
<li>Cross-train in other compliance support functions and perform special assignments as requested by management.</li>
<li>Assist with monitoring and tracking regulatory disclosure reporting, i.e. Outside Business Activities, Personal Securities Accounts and Disciplinary Actions. Responsibilities include but not limited:
<ul>
<li>logging activities specified by department procedures.</li>
<li>prepare required 3210 Letters to outside brokerage firms.</li>
<li>file disclosure forms and outside brokerage account statements.</li>
<li>send appropriate approval/declined letters to disclose registered associates.</li>
</ul>
</li>
<li>Provide investigative support to the Anti-Money Laundering (AML) Officer.</li>
<li>Assist in researching and clearing alerts as deemed appropriate by the AML Officer and Associate Director of Compliance.</li>
<li>Act as a resource on compliance and regulatory matters including FINRA and SEC rules/regulations.</li>
<li>Assist with track the review and resolution of red flags identified in the Annual Compliance Questionnaire.</li>
<li>Maintain archived files and research relating to various Compliance issues and matters (i.e., Disciplinary Action, copies of the WSP, CM, ADV&rsquo;s and SEC Exam Items).</li>
<li>Review and finalize, and supervise the disbursement of advisor ADV2B brochures</li>
<li>Basic familiarity or ability to operate within a Governance, Risk and Compliance (GRC) platform</li>
<li>Assist with administering the production of documents in response to SEC, FINRA, and other regulatory exams.</li>
<li>Update the Compliance department website at the direction of the Associate Director of Compliance, including article preparation for the Compliance Corner and OneNet Announcements.</li>
<li>Resolve red flags identified in the Annual Compliance Questionnaire.</li>
<li>Archive files and research related to various Compliance issues and matters (e.g., Disciplinary Action, copies of the WSP, CM, ADV&rsquo;s and SEC Exam Items).</li>
<li>Assists with the administration for the LMS system and First Reference compliance section</li>
<li>Generate reports and prepare the departmental monthly metrics rep</li>
<li>Other general compliance duties as assigned by supervisor.</li>
<li>Assists with all state regulatory filings for the firm, including by not limited to:</li>
<li>Working with Quality Management to ensure proper complaint reporting as specified in FINRA Rule 4530.</li>
<li>Submit U4 amendments for disclosed or terminated Outside Business Activities</li>
<li>Review CHRI fingerprint reports to ensure candidate licensing eligibility.</li>
<li>Processing state regulatory request.</li>
</ul>
&nbsp;
What Skills/Qualifications Do You Need?
&nbsp;
Education
<ul>
<li>Bachelor&rsquo;s degree or equivalent experience preferred.</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>3 to 5 years working for a broker-dealer or Investment Adviser firm of general financial service or insurance industry experience preferred</li>
</ul>
&nbsp;
Certifications 
<ul>
<li>Series 7 and Series 24 required</li>
</ul>
&nbsp;
&nbsp;
Required Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>High ethical standards. Background check and fingerprinting must be completed prior to final job offer.</li>
<li>Excellent organizational and time management skills with ability to manage multiple assignments, set priorities, meet deadlines, complete follow-ups, and maintain required records.</li>
<li>Excellent oral and written communications skills.</li>
<li>Interpersonal skills with the ability to build rapport with field advisors, office management, and home office staff.</li>
<li>Analytical, communication and presentation skills, project management experience.</li>
<li>Ability to exercise discretion, confidentiality, and independent judgement and decision making with respect to matters of important business, legal, and regulatory significance to the company</li>
</ul>
#LI-NC1

Compliance Officer – Regulatory & Operations

How Will Your Role Impact First Command?
&nbsp;
The FCB&rsquo;s (&ldquo;Bank&rdquo;) CRA and Fair Lending Compliance Officer will be principally responsible for the development and daily management of the Bank&rsquo;s CRA and Fair Lending Program including Fair and Responsible Banking to ensure overall ongoing compliance, updating of the Program, and subsequent procedures are achieved. The CRA and Fair Lending Compliance Officer will be responsible for maintaining the Bank&rsquo;s CRA, Fair Lending, and Fair Responsible Banking compliance through written policies and procedures, monitoring, quality control, reporting, training, and maintain appropriate risk and self assessments. The CRA and Fair Lending Compliance Officer will facilitate internal reporting, to the SVP, Bank Compliance Officer and Compliance Committee on all relevant CRA, Fair Lending and Fair Responsible Banking compliance matters. In addition, the CRA and Fair Lending Compliance Officer will ensure compliance with these applicable laws and regulations that may result in severe penalties from regulatory agencies and damage the Bank&rsquo;s reputation.
&nbsp;
What Will You Be Doing?
&nbsp;
<ul>
<li>Assist the SVP of Bank Compliance with the oversight of Bank&rsquo;s CRA, Fair Lending and Responsible Banking Compliance Programs;</li>
<li>Assist and maintain CRA and Fair Lending policies and procedures;</li>
<li>Prepare and manage reports relating to CRA, Fair Lending, and Fair Responsible Banking activities for the board, compliance committee, and bank compliance meetings;</li>
<li>Implement and maintain a Fair Lending monitoring process to include periodic reviews of the following: comparative file analysis, adverse actions, products and services (UDAAP), lending credit exceptions, mortgage broker relationships, and maintaining supportive work papers;</li>
<li>Prepare array of CRA and Fair Lending data reports such as, redlining, loan distributions, and ATM and branch distributions;</li>
<li>Manage the CRA data collection system to ensure accuracy;</li>
<li>Collect and maintain small business loan data and ensure accuracy of census tracts and revenues;</li>
<li>Identity and maintain documentation on qualified community development activities such as investments, loans, and services including hours;</li>
<li>Monitor the Bank&rsquo;s adverse actions for regulatory accuracy and potential redlining or discriminatory practices;</li>
<li>Monitor the Bank&rsquo;s mortgage volume for HMDA triggering events;</li>
<li>Assist in new lending product and service development to ensure compliance with applicable fair lending laws and regulations;</li>
<li>Maintain and update the Bank&rsquo;s CRA Public File</li>
<li>Conduct an annual CRA self-assessment;</li>
<li>Assist and manage the Fair Lending risk assessment;</li>
<li>Assist with the lending quality control review process;</li>
<li>Assist with internal audit or exam request items;</li>
<li>Assist with any project assigned by the SVP, Bank Compliance Officer.</li>
<li>Stay abreast of regulatory changes in CRA and Fair Lending compliance requirements and communicating such information to SVP, Bank Compliance Officer to develop an action plan;</li>
<li>Report quarterly to the Bank&rsquo;s Compliance Committee;</li>
<li>Assist in assigning and monitoring the completion of personnel CRA and Fair Lending training; and</li>
<li>Provide ongoing support and research to Bank&rsquo;s first line defense for CRA and Fair Lending compliance related matters and questions.</li>
</ul>
&nbsp;
Authorities
Information Access &ndash; CRA and Fair Lending Compliance Officer has authority to access, monitor and report on sensitive Bank, customer, transaction and employee information related to the position&rsquo;s duties to ensure compliance with regulatory requirements
&nbsp;
Cross Functional Relationships
&nbsp;
Internal:
<ul>
<li>Corporate Audit, Compliance, Legal and Risk</li>
<li>Bank President and CEO</li>
<li>SVP, Bank Compliance Officer</li>
<li>All Line of Business Management including Senior Leadership</li>
<li>Board of Directors</li>
<li>Marketing</li>
<li>Technology (Business Analyst)</li>
</ul>
&nbsp;
External:
<ul>
<li>Regulatory Agencies</li>
<li>Compliance professionals at financial institutions with a view to understanding the competitive landscape, keeping abreast of compliance developments, industry developments and new products</li>
<li>Industry associations</li>
</ul>
&nbsp;
What Skills/Qualifications Do You Need?
&nbsp;
Education
&nbsp;
<ul>
<li>Bachelor&rsquo;s degree required; Equivalent experience may be considered</li>
</ul>
&nbsp;
Work Experience
&nbsp;
<ul>
<li>5 years' CRA and Fair Lending compliance banking experience required</li>
<li>CRCM preferred</li>
</ul>
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Demonstrate knowledge and understanding of the required elements of a CRA and Fair Lending compliance program</li>
<li>The ability to multi-task</li>
<li>Public Speaking and memorandum writing skills</li>
<li>Organization</li>
</ul>
#LI-NC1

CRA and Fair Lending Compliance Officer

How will your role impact First Command?
&nbsp;
The Senior Legal Specialist is responsible for the execution and oversight of legal and compliance functions that interface with First Command&rsquo;s marketing, social media, and digital programs.&nbsp; &nbsp;The role will help ensure compliance with industry rules and regulations and company policies and procedures. The role will also be responsible for other important and significant legal and compliance functions, including managing the company&rsquo;s Coordination Review Process; supporting the company&rsquo;s litigation management efforts, performing legal and compliance reviews on all internal and external facing communications of the company; managing the company&rsquo;s filings with the FINRA Advertising Department; administering the company&rsquo;s intellectual property portfolio coordinating with in-house counsel and outside counsel on responses to subpoenas, garnishments, liens, levies, litigation requests, etc.; supporting regulatory exams, cybersecurity/data privacy matters, document retention/disposal issues, the overseas operations of the company, complaint handling, and internal investigations; substantive (and light administrative) support for the Deputy General Counsel and Associate General Counsels; and other legal and compliance issues which may arise related to all areas of the company's business.
&nbsp;
&nbsp;
What will you be doing?
&nbsp;
<ul>
<li>Serve in the &ldquo;second line of defense&rdquo; role, providing legal and compliance support relative to the company&rsquo;s marketing, social media, digital communications functions as well as web site surveillance solutions, &ldquo;listening&rdquo; technologies, and other recordkeeping and supervision tools.</li>
<li>Collaborate with the members of the Legal and Compliance teams to review and provide legal and compliance support for approving internal and external communications, including but not limited to marketing, social media, digital, training, field facing communications, forms, procedures, etc.</li>
<li>Collaborate with the Marketing Department and members of the Legal, Compliance and Human Resources teams to develop and continuously improve policies and procedures, training, controls, systems, etc. as required by FINRA, SEC and state regulatory agencies.</li>
<li>Provide legal and compliance support related to cybersecurity and data privacy matters; document retention/disposal issues; and other important and significant legal and compliance issues which may arise related to all areas of the company's business.</li>
<li>Serve as the primary legal and compliance point of contact for all external regulatory, internal audit and external audit requests for the production of documents related to the business of First Command, including, but not limited to monitoring the Legal and Compliance Inbox including, but not limited to assisting with compiling, reviewing, organizing and submitting documentation to regulators; liaise with various departments and the field to coordinate gathering materials.</li>
<li>Serve as the primary source of support for investigations, complaint handling, early dispute resolution, litigation, arbitrations, administrative hearings, and all other dispute resolution processes by, among other things, gathering, compiling, and organizing all documentation relating to the investigations and litigation matters, attending interviews, taking notes, and preparing reports.</li>
<li>Perform legal research on key issues at the direction of the attorneys in the Legal Department.</li>
<li>Administer the company&rsquo;s intellectual property portfolio, including researching, filing and maintaining the company&rsquo;s trademarks and copyrights.</li>
<li>Coordinate with the attorneys in the Legal Department and external counsel, field advisors and home office staff on various issues related to subpoenas, garnishments, liens, levies, litigation-related requests, powers of attorney, trusts, wills, estates, death, divorce questions, etc. (this will include timely receipt, processing and responding to items received through the service of process).</li>
<li>Support the attorneys in the Legal Department by responding to questions sent to the Legal &amp; Compliance email inbox.</li>
<li>Analyze and help resolve legal issues that may arise from the field, home office or outside contractors related to all areas of the Company's business.</li>
<li>Work with all departments and the Internal Risk Committee to ensure that all policies and procedures are correct and updated in a timely manner (at least annually).</li>
<li>Provide substantive (and light administrative) support for the company&rsquo;s Deputy General Counsel and Associate General Counsels.</li>
<li>Coordinate work and projects among Legal &amp; Compliance personnel.</li>
<li>Draft and review correspondence and attend meetings with the attorneys in the Legal Department, recording and transcribing meeting notes as necessary.</li>
<li>Perform Corporate filings &ndash; foreign and domestic.</li>
<li>Work hours may include evenings and weekends.</li>
<li>Some travel may be required on an occasional basis.</li>
</ul>
&nbsp;
Who will you be leading?
&nbsp;
This role administers many significant legal and compliance functions and collaborates with many departments and individuals; however, it does not currently have any direct reports.
&nbsp;
What skills/qualifications do you need?
&nbsp;
<ul>
<li>Experience as a legal and/or compliance professional overseeing marketing programs.</li>
<li>Experience working with legal and compliance-related technologies, such as Lexis Nexis, NRS, Compliance 11, Smarsh Email Archiving and Surveillance, social media surveillance solutions (ex. Hearsay Systems, &ldquo;listening&rdquo; technology), etc.</li>
<li>Experience working with client relationship management tools, such as CRM, Netx360, As400, Laserfiche, VI, Remedy</li>
<li>Superb analytical, communication and presentation skills and project management experience</li>
<li>Ability to exercise discretion, confidentiality, and independent judgment with respect to matters of important business, legal and regulatory significance to the company.</li>
</ul>
&nbsp;
&nbsp;
Education and Work Experience
&nbsp;
<ul>
<li>Bachelor&rsquo;s degree</li>
<li>7-10 years of law firm or corporate law department experience in litigation management/support.</li>
<li>7-10 years of experience working for a broker-dealer or investment adviser firm (preferred)</li>
<li>Experience in FINRA and SEC advertising compliance (preferred)</li>
<li>Some combination of FINRA licenses: Series 7, 63 and/or 24 (preferred)</li>
<li>Sound knowledge of FINRA and SEC rules and regulations (preferred)</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Superior judgment, ethics and integrity</li>
<li>A sense of urgency and the ability to manage multiple projects and tasks successfully</li>
<li>Diplomacy, grace under pressure and a good sense of humor</li>
</ul>
#LI-NC1

Senior Legal Specialist

How Will Your Role Impact First Command?
&nbsp;
This senior legal position with First Command Financial Services, Inc. (the &ldquo;Company&rdquo;) provides close support to all Company business units and the Company&rsquo;s field force of financial Advisors.&nbsp; The focus is direct, experienced legal support for the Company&rsquo;s day-to-day business operations and projects, with supervision of one or more members of legal support staff.&nbsp; &nbsp;The position handles a full range of legal matters arising in connection with internal corporate operations, business structures, the firm&rsquo;s registered broker-dealer, registered investment adviser, insurance general agency and banking operations.&nbsp;
&nbsp;
&nbsp;
What Will You Be Doing?
&nbsp;
<ul>
<li>Interface with senior management on complex legal and regulatory matters including, but not limited to, regulatory inquiries and examinations, legal opinions, contract negotiations, litigation, early dispute resolution, and various labor and employment and human resources matters.</li>
<li>Negotiate and draft original contracts, disclosures, policies and procedures, and other business documents in support of the Company&rsquo;s broker-dealer, registered investment adviser, bank and insurance operations.</li>
<li>Provide comprehensive and practical legal advice as it relates to any legal and business commitments of the Company.</li>
<li>Provide guidance on matters related to international and domestic Information Privacy laws and regulations, Information Security and Incident Response.</li>
<li>Perform in-depth research, analysis and monitoring of federal and state laws, rules and regulations and assist in ensuring operations are working within the scope of said laws, rules and regulations. May be called upon to write and provide training to Company and field force personnel.</li>
<li>Supervise the in-house defense of litigation requiring substantial direct involvement, and work with outside counsel, in complete defense of such cases.</li>
<li>Conduct internal and external investigations and prepare reports of findings of fact, conclusions of law, and recommendations upon which the Executive Leadership Team may make appropriate decisions.</li>
<li>Provide legal expertise in the areas of compliance, international business, including Europe and the Far East, Department of Defense rules and regulations, State Department&rsquo;s international agreements (i.e. Status of Forces Agreements), independent contractor vs. employee issues, and working with military service members.</li>
<li>Interface internally and externally , including with outside counsel, to achieve the Company&rsquo;s goals.</li>
<li>Provide day to day leadership and management to the entire organization and specifically to the Legal Team.</li>
<li>Assist with managing and supervising the day-to-day activities of the Legal Team by possessing the ability to provide strong leadership, in-depth training, and human relations and mentoring to direct and indirect reports.</li>
<li>Provide direct assistance to the General Counsel on various legal issues and projects, as assigned, and directly participate in the Company&rsquo;s strategic business planning and risk management planning.</li>
</ul>
&nbsp;
&nbsp;
Supervisory Responsibility
&nbsp;
<ul>
<li>Supervise and provide guidance to Department personnel such as legal specialists, legal analysts, legal assistants and Quality Management Team members, including coordinating schedules and work assignments where appropriate.</li>
</ul>
&nbsp;
What Skills/Qualifications Do You Need?
&nbsp;
Education
<ul>
<li>Bachelor&rsquo;s degree from a four-year college or university (required)</li>
<li>Juris Doctorate from an ABA Accredited Law School (required)</li>
</ul>
&nbsp;
&nbsp;
Work Experience
<ul>
<li>Substantial (at least ten years) experience in general legal practice with a concentration incorporate practice, transactional work, Information Privacy and Security, employment law, litigation management/oversight, and business planning.</li>
</ul>
&nbsp;
&nbsp;
Certifications
<ul>
<li>Licensed in good standing with the State Bar of Texas (preferred) or the State Bar of any State (required).</li>
<li>Certification in Information Privacy (considered a plus)</li>
<li>Certification in Contract Management/Administration (considered a plus)</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Exceptionally strong writing and verbal communication skills (required).</li>
<li>Excellent legal research abilities (required).</li>
<li>Strong legal analytical skills (required).</li>
<li>Skilled leadership abilities (required).</li>
<li>Ability to work in a fast-paced environment with a high level of energy and very minimal supervision, including, but not limited to Agile Workflow (required).</li>
<li>Ability to personally interact with internal and external customers, executive management, industry partners and resources, adjusting communications to the situation, and successfully understanding and communicating priorities to each audience (required)</li>
</ul>
#LI-NC1

VP, Associate General Counsel

How will your role impact First Command? 
&nbsp;
The Personal Banking Associate is a first line service position responsible in delivering personalized service to our clients and advisors across globe.&nbsp; The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast pace environment while delivering a world class experience.&nbsp; In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Member of First Command Bank&rsquo;s multi-channel contact center supporting:
<ul>
<li>New and existing client and advisor accounts</li>
<li>Mobile &amp; online banking support</li>
<li>Loan servicing</li>
<li>Transaction assistance</li>
<li>Bill pay</li>
<li>Paperless enrollment</li>
<li>Credit and debit card services</li>
<li>Deposit account maintenance</li>
</ul>
</li>
<li>Cross-sell consumer banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system</li>
<li>Proactively manages risk in every business, product, and service transaction leveraging available tools</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
<ul>
<li>High school diploma or equivalent required</li>
<li>Bachelor&rsquo;s degree preferred</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>Minimum 3-5 years bank contact center experience and/or bank operations in a highly complex environment preferred</li>
<li>3+ years&rsquo; experience working with digital products, including mobile, online and e-commerce preferred</li>
<li>2+ years&rsquo; experience working with Jack Henry Silverlake core preferred</li>
</ul>
&nbsp;
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Must possess discernment in being able to apply bank policy and regulations in all situations</li>
<li>Must demonstrate a history of:
<ul>
<li>Effective communication</li>
<li>Critical thinking</li>
<li>Problem solving</li>
<li>Emotional intelligence</li>
<li>Intellectual curiosity</li>
<li>Interpersonal skills</li>
</ul>
</li>
<li>3+ years of experience using Microsoft Office Suite, Word, and Outlook and must be able to learn other software specific to First Command Bank and Channel Management</li>
<li>Passion for serving the military</li>
</ul>
&nbsp;#LI-NC1

Personal Banking Associate

How will this role impact First Command?
&nbsp;
The Social Media Intern is responsible for assisting in the implementation of the organization&rsquo;s social media initiatives. The ideal candidate is tapped into what&rsquo;s trending in social, has a passion for content creation (video and photography), and wants to learn more about the financial services industry.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>You will work closely with the Social Media Specialist to help plan and capture content for our social media pages.</li>
<li>Tasked with participating in content ideation</li>
<li>Perform social media market research daily</li>
<li>Attend select events on behalf of the Social Media department to collect and post content</li>
<li>Moderate advisor-generated content across multiple platforms</li>
<li>All other duties as assigned</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
<ul>
<li>Must be a full time undergrad/grad student in good academic standing.</li>
<li>Upcoming Junior or Senior in college pursuing a degree in marketing, communications, social media, creative writing</li>
</ul>
&nbsp;
Required Knowledge, Skills and Abilities
<ul>
<li>Must be available to work at Home Office at least twice a week, 15-20 hours each week.</li>
<li>Strong writing skills.</li>
<li>You have an innate sense of social trends, but also work outside the box and have an eye for original content.</li>
<li>Detail-oriented and organized.</li>
<li>Must uphold, enforce, and abide by all institutional policies.</li>
<li>Familiar with multi-social posting through programs such as Sprout Social</li>
</ul>
#LI-NC1

Social Media Intern

How will your role impact First Command?
&nbsp;
The Commercial Contracts Analyst &ndash; Vendor Management will facilitate the commercial aspects of the Contract and Vendor Management processes for company Business Owners, serving to support Business Owners throughout the entire Vendor relationship and contract lifecycle.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Research and Analysis</li>
<ul>
<li>Review existing contracts for completeness of commercial terms, service level agreements, etc.</li>
<li>Build out and maintain Service Level Agreement Matrix</li>
<li>Assist in researching and implementation of Contract Lifecycle Management program</li>
</ul>
<li>Contracts Management</li>
<ul>
<li>RF(x) Process / Pre-Award</li>
<ul>
<li>Work with stakeholders to develop overall sourcing plan</li>
<li>Define Company Requirements, and research vendors</li>
<li>Lead vendor benchmarking activities</li>
<li>Lead commercial negotiations with vendor(s) with a TCO mindset.</li>
<li>Work in concert with internal legal group to ensure negotiated commercial aspects are reflected in the contract(s).</li>
</ul>
<li>Post-Award / Vendor Management</li>
<ul>
<li>Maintain information pertaining to Contract Lifecycle Management, i.e., renewal timeframes, points of contact.</li>
<li>Monitor vendor service level performance utilizing internal metrics.</li>
<li>Work with vendors to remedy downtime according to the Service Level Agreement renumeration.</li>
<li>Facilitate Quarterly Business Reviews with Vendor and Business Owner</li>
</ul>
</ul>
<li>Scopes of Work Facilitation</li>
<ul>
<li>Familiarity with Agile Contracting principles</li>
<li>Partner with Agile Team members to ensure commercial principles are included in Scopes of Work.</li>
<li>Participate in Agile team scopes of work closeouts</li>
</ul>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
<ul>
<li>Bachelor&rsquo;s Degree, Business, Finance, Supply Chain</li>
</ul>
Work Experience
<ul>
<li>Minimum 5 years Contracts or Business-related experience</li>
</ul>
Certifications
<ul>
<li>Certified Professional Contracts Manager (CPCM) (Desired)</li>
</ul>
&nbsp;
&nbsp;
Required Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Strong knowledge of technology and scopes of work contracting.</li>
<li>Strong knowledge in drafting requests for information, proposal, and quote.</li>
<li>Strong knowledge of Agile Contracting Principles</li>
<li>Strong knowledge of commercial negotiation strategies, and total cost of ownership modeling.</li>
<li>Strong prioritization abilities.</li>
<li>Excellent presentation, leadership, and management skills</li>
<li>Use of independent judgment and creativity applied to the resolution of contract issues</li>
<li>Excellent internal and external negotiation skills.</li>
</ul>
#LI-NC1

Commercial Contracts Analyst- Vendor Management

How Will Your Role Impact First Command?
&nbsp;
The Director, Business Development (DBD), serves as the field facing subject matter expert for First Command District Advisors and Advisors when engaging with pre-retirement / retirement clients.&nbsp; This role supports Advisors at all levels of experience and expertise and serves as a primary point of contact in servicing the financial planning needs of these clients.&nbsp; This individual must establish themselves as a highly valued, knowledgeable and professional business partner by coaching and growing advisor engagement, capabilities, and productivity in servicing these clients through comprehensive financial planning.
&nbsp;
What Will You Be Doing?
&nbsp;
<ul>
<li>Coach and support Advisors in identifying and engaging with clients and prospects in pre-retirement / retirement phase.</li>
<li>Assist Advisors in gathering and interpreting client information for the development of a financial plan.</li>
<li>Articulate and demonstrate the value proposition of collaborating with Advanced Planning. Showcase the expertise and support available to advisors and how partnering with the team can increase advisor capabilities and business outcomes.</li>
<li>Use professional financial planning software to model various strategies and make initial recommendations to Advisors, including complex strategies for high-net-worth clients to help maximize long-term tax efficiency, and supporting Advisors in presenting those initial recommendations to clients / prospects.</li>
<li>Using existing, approved documents and software applications, assist Advisors with understanding charts, graphs, tables, and other visual aids used in client meetings or presentations.</li>
<li>Assist Advisors to develop product recommendations as it relates to the financial plan.</li>
<li>Guide and assist in the ongoing professional development, training and coaching of field advisors to include financial planning acumen, products, and concepts.</li>
<li>Educate advisors and clients on planning strategies and solutions in individual or group settings.</li>
<li>Keep abreast of financial planning industry trends and maintain knowledge of advanced planning concepts, product solutions, military / FEM benefits and legislative changes.</li>
<li>Meet performance goals for role, track activity metrics, and foster a positive culture of collaboration and partnership.</li>
</ul>
&nbsp;
What Skills &amp; Qualifications Do You Need?
&nbsp;
Education
<ul>
<li>Bachelor&rsquo;s degree in a related discipline required (MBA preferred).</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>10 + years in Financial Services industry</li>
</ul>
&nbsp;
Certifications 
<ul>
<li>CFP&reg; required</li>
<li>Retirement Income Certified Professional (RICP&reg;) required (obtain within 12 months)</li>
<li>Series 7, Series (63 / 65) OR Series 66, Life / Variable annuities licenses required</li>
</ul>
&nbsp;
&nbsp;
Required Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Prefer candidates with client facing sales / business development experience.</li>
<li>Extensive financial planning experience including, but not limited to: IRA and Qualified Retirement Plan features, benefits, distribution options and taxation rules; tax efficient distribution and retirement income planning strategies; comprehensive knowledge of financial products including managed accounts and the use of insurance based products in retirement planning; basic and advanced concepts in business planning and estate planning; extensive knowledge of planning software.</li>
<li>Knowledge of military / federal employee benefits (preferred)</li>
<li>Exceptional people skills and emotional intelligence required. Ability to build rapport, instill confidence, earn and maintain trust, and model servant leadership are crucial for success in this role.</li>
<li>Expert presentation skills including, but not limited to, polished and professional presence, articulate and organized delivery, collaborative demeanor and ability to inspire audience to action &ndash; both in-person and via virtual channels.</li>
<li>Expert ability to articulate complex financial concepts to clients and advisors, adapting to varying levels of experience.</li>
<li>Self-motivated, results oriented, highly professional, and able to accomplish duties and meet goals with minimal supervision.</li>
<li>Ability to travel within assigned territory and to company events (25-35% required)</li>
<li>Be present and engaged at corporate training and recognition events as required.</li>
<li>Demonstrate First Command core values, ability to work collaboratively and be a change leader.</li>
</ul>
#LI-NC1

Director, Business Development - Full Time Remote

How Will Your Role Impact First Command?
&nbsp;
The FCB&rsquo;s (&ldquo;Bank&rdquo;) BSA/AML Compliance Officer will be principally responsible for the development and daily management of the Bank&rsquo;s BSA/AML Compliance Program to ensure overall ongoing compliance, updating of the Program, and subsequent procedures are achieved. The BSA/AML Compliance Officer will be responsible for maintaining the Bank&rsquo;s BSA/AML and OFAC compliance through written policies and procedures, monitoring, investigations, quality control, reporting, training, and maintain appropriate risk assessments. The BSA/AML Compliance Officer will facilitate internal reporting, to the SVP, Bank Compliance Officer, and Compliance Committee on all relevant BSA/AML and OFAC compliance matters. In addition, the BSA/AML Compliance Officer will ensure compliance with applicable BSA/AML and OFAC laws and regulations that may result in severe penalties from regulatory agencies and damage to the Bank&rsquo;s reputation.
&nbsp;
What Will You Be Doing?
&nbsp;
<ul>
<li>Assist the SVP of Bank Compliance with the oversight and execution of the Bank&rsquo;s BSA/AML and OFAC Compliance Program;</li>
<li>Assist and maintain BSA/AML and OFAC policies and procedures;</li>
<li>Perpare and manage reports relating to BSA and OFAC activites for the board, compliance committee, and bank compliance meetings;</li>
<li>Manage and maintain accurate thresholds, rules, client data, review frequecies, transaction data, and updates of the Bank&rsquo;s BSA/AML software system</li>
<li>Maintain records of BSA/AML software system changes;</li>
<li>Conduct alert reviews utilizing BSA/AML software system;</li>
<li>Esculating alerts to cases for further investigation to determine suspicious activity and ensure timely resolution;</li>
<li>Conduct manual monitoring reviews (cash transaction reports, credit card activity, gift cards, wealth management, monetary instruments, and OFAC);</li>
<li>Conduct periodic reviews of high and moderate risk clients;</li>
<li>Conduct customer due diligence (CDD) and enhanced due diligence (EDD) reviews;</li>
<li>Initiate and manage the suspicious activity report process detected through routine monitoring or referrals;</li>
<li>Prepare and file Suspicious Activity Reports (SARs) accurately and timely;</li>
<li>Conduct quality control and file Currency Transaction Report (CTR) timely;</li>
<li>Maintaining the SARs filed and not filed including the supporting documentation;</li>
<li>Ensure 90-day SAR reviews are maintained and conducted;</li>
<li>Maintain the SAR logs for accuracy;</li>
<li>Conduct Financial Crimes Enforcement Network (FinCEN) 314(a) information requests accurately and timely;</li>
<li>Serve as a point of contact for 314(b) sharing;</li>
<li>Assist with fraud investigations and ensure timely resolution;</li>
<li>Assist in assigning and monitoring the completion of personnel BSA/AML and OFAC training;</li>
<li>Assist with the BSA/AML and OFAC quality control review process;</li>
<li>Assist and manage the BSA/AM and OFAC risk assessments and the OCC&rsquo;s MLR;</li>
<li>Assist with internal audit or exam request items;</li>
<li>Assist with any project assigned by the SVP, Bank Compliance Officer.</li>
<li>Stay abreast of regulatory changes within BSA/AML and OFAC compliance and communicating such information to SVP, Bank Compliance Officer to develop an action plan;</li>
<li>Report quarterly to the Bank&rsquo;s Compliance Committee;</li>
<li>Provide ongoing support and research to Bank&rsquo;s first line defense for BSA/AML and OFAC compliance related matters and questions; and</li>
<li>Collaborate with FCFS to ensure an enterprise BSA/AML and OFAC approach for an overall compliance program;</li>
</ul>
&nbsp;
Authorities
&nbsp;
Information Access &ndash; BSA/AML Compliance Officer has authority to access, monitor and report on sensitive Bank, customer, transaction and employee information related to the position&rsquo;s duties to ensure compliance with regulatory requirements
&nbsp;
Cross Functional Relationships
&nbsp;
Internal:
<ul>
<li>Corporate Audit, Compliance, Legal and Risk</li>
<li>Bank President and CEO</li>
<li>SVP, Bank Compliance Officer</li>
<li>All Line of Business Management including Senior Leadership</li>
<li>Board of Directors</li>
<li>Marketing</li>
<li>Technology (Business Analyst)</li>
</ul>
External:
<ul>
<li>Regulatory Agencies</li>
<li>Compliance professionals at financial institutions with a view to understanding the competitive landscape, keeping abreast of compliance developments, industry developments and new products</li>
<li>Industry associations</li>
</ul>
&nbsp;
What Skills/Qualifications Do You Need?
&nbsp;
Education
&nbsp;
<ul>
<li>Bachelor&rsquo;s degree required; Equivalent experience may be considered</li>
</ul>
&nbsp;
Work Experience
&nbsp;
<ul>
<li>5 years' BSA banking experience required</li>
<li>Experience with BSA/AML software</li>
<li>CIA, CPA, or CRCM preferred</li>
<li>CAMS or CFE designations strongly preferred</li>
</ul>
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Demonstrate knowledge and understanding of the required elements of a BSA compliance program</li>
<li>The ability to multi-task</li>
<li>Public Speaking and SAR/memorandum writing skills</li>
<li>Organization</li>
</ul>
#LI-NC1

BSA-AML Compliance Officer

<h1>How Will Your Role Impact First Command?</h1>
The Principal Data Engineer is responsible for design and implementation of data integration and data services across the enterprise.&nbsp; The Principal Data Engineer is a pioneer in our modern data platform implementation.&nbsp; As part of the Enterprise Data &amp; Analytics Team, the Principal Data Engineer will have the opportunity to shape the culture of data integration practices based on the Enterprise Data and Analytics strategy and Data Governance outcomes.
&nbsp;
The Principal Data Engineer will use new and established automation and integration tools, with Cloud-First design patterns, frameworks, critical thinking, and problem-solving skills to partner with the First Command lines of business to rationalize data needs that are critical to our data transformation which includes the migration to our modern data architecture within Azure Cloud.&nbsp;
&nbsp;
The ideal candidate is outcome-focused and has a collaborative style that fosters teamwork. They will be required to work across multiple groups and initiatives.&nbsp;
<h1>What Will You Be Doing?</h1>
<ul>
<li>Collaborate with business stakeholders to develop an understanding of their business requirements and operational processes</li>
<li>Lead the Implementation and act on the recommendations, outcomes and designs from Data Governance and Enterprise Architecture</li>
<li>Develop ETL automation and integration capabilities to implement the data lifecycle, considering how data is created, transformed, stored, archived, analyzed and shared in the organization</li>
<li>Provide mentorship to team members and citizen data developers</li>
<li>Contribute to process for making data architecture decisions</li>
<li>Complete data exploration and profiling by leveraging data analysis, design and presentation tools</li>
<li>Lead the design, development, and maintenance of ongoing automation, integration, services, etc. to provide the right data to the right place at the right time</li>
<li>Develop and implement automated solutions to optimize efficiency and quality of First Command enterprise data and business processes</li>
<li>Partner with Information Technology and business unit groups to develop and implement comprehensive automation and business critical data which will be leveraged for solutions that provide consistent, clean and integrated data which enables business intelligence</li>
<li>Implement methods to include unstructured and big data, such as social media, emails, pictures, videos, voice and sensor data, client surveys and feedback</li>
</ul>
<h1>&nbsp;What Skills/Qualifications Do You Need?</h1>
&nbsp;
Education
<ul>
<li>BS preferred; MBA or MS or equivalent a plus.</li>
</ul>
&nbsp;
Required Qualifications
<ul>
<li>9+ years of applied experience in data integration, ETL, and data management, or comparable positions that handle large/complex data sets, developing automation, and fostering business partner relationships with the most recent 3-5 years in cloud data engineering</li>
<li>Expert in all varieties of SQL with emphasis on T-SQL, PL/SQL, Spark SQL</li>
<li>Expert in ETL tools such as SSIS, Azure Data Factory, Data Bricks, Python/PySpark</li>
<li>Excellent written communication and presentation skills</li>
<li>Ability to quickly adapt to changing priorities and generating innovative solutions</li>
<li>Expert in transforming manual processes to industry standards and automation</li>
<li>Proficient in understanding of data mapping and lineage strategies</li>
<li>Proficient in understanding in conceptual, logical and physical data design</li>
<li>Proficient in understanding of data management practices, data architecture principles, and data governance process</li>
<li>Certifications within Azure (Azure Fundamentals, Azure Data Engineer)</li>
<li>Familiarity with data science and analytics tools such as SPSS, SAS, Tableau, PowerBI</li>
<li>Familiarity with object-oriented programming and the software development process</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Financial services industry experience or other highly regulated industry experience</li>
<li>Certifications related to Data Integration</li>
<li>Additional Cloud Data certifications (DataBricks, Delta Lake, Spark)</li>
<li>Experience and Certifications within Salesforce</li>
<li>Applied experience in Agile, SAFe, Scrum or Lean Six Sigma</li>
<li>Familiarity with analytics solutions and data science capabilities</li>
</ul>
&nbsp;
#LI-NC1

Principal Data Engineer

How will this role impact First Command?
&nbsp;
The Solution Architect role leads solutions analysis, evaluation, and design for the implementation of a solution architecture across product lines and technologies using enterprise digital strategies, business capabilities, and architecture standards. &nbsp;The role is expected to partner with other architects, senior leaders, and product teams to create scalable, flexible, and resilient architectures that address customer business problems.&nbsp;
&nbsp;
First Command is looking to hire experienced and motivated problem solvers who possess a unique balance of technical breadth and strong interpersonal skills to launch and grow new platform services while partnering with some of the most recognizable partners in financial services. &nbsp;To be effective this role must have experience and be comfortable in designing solutions across the domains of business, data, applications, and technology. &nbsp;The Solutions Architect must be a problem solver who has been in design and implementation leadership roles on multiple projects throughout their lifecycles.&nbsp; This person must be able to provide guidance around architecture, technology standards and best practices, and effectively communicate ideas and share information with executive staff, business sponsors, and technical resources.&nbsp;
&nbsp;
The Solution Architect role reports to the Associate Director of Solution Architecture in the Business Information Services (BIS) organization.&nbsp;
&nbsp;
What will you be doing?
&nbsp;
<ul>
<li>Collaborating with business and product management and to provide a high-level vision of enterprise solutions</li>
<li>Understanding and communicating the Enterprise strategy to Technical Architects and technology leaders along with other non-technical stakeholders</li>
<li>Creating project and solution architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices</li>
<li>Research current and emerging technologies and practices and propose changes where needed</li>
<li>Communicating implications of architectural decisions, technology costs, benefits, and implementation requirements to business and IT Leadership</li>
<li>Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design</li>
<li>Providing input to the development of project initiation documents including objectives, scope, approach, estimates, and deliverables, when needed</li>
<li>Instilling a culture of execution, operational excellence, and accountability</li>
<li>Seeking and capitalizing on the opportunities to improve productivity, improving time-to-market, improving solutions quality, and improving cost effectiveness</li>
<li>Anticipating barriers to change and creating opportunities to remove them</li>
<li>Creating a culture that is based on knowledge sharing and learning from best practices</li>
<li>Exhibiting high level of professional flexibility and volunteering innovation and new ideas</li>
</ul>
&nbsp;
What Skills/Qualifications Will You Need?
&nbsp;
Education
<ul>
<li>5-7 years of progressive experience in technology, including application development and engineering</li>
<li>3-5 years of experience with business analysis and systems design</li>
<li>1-3 years of experience in a leadership role (manager, team lead, etc.)</li>
</ul>
&nbsp;
Certifications
<ul>
<li>Azure or AWS Solution Architect preferred or acquired within first 6 months of the role</li>
<li>Leading SAFe preferred or acquired within first 6 months of the role</li>
<li>SAFe Architect preferred or acquired within first 12 months of the role</li>
</ul>
&nbsp;
Knowledge, Skills, and Abilities
&nbsp;
<ul>
<li>Ability to design architectural aspects of solutions across architectural domains (business, data, applications, and technology)</li>
<li>Willingness and desire to learn</li>
<li>Ability to move things forward in an ambiguous environment</li>
<li>Strong team player with outstanding communication, organization, and collaboration skill</li>
<li>Excellent listener with a positive and collaborative attitude who possesses skills in conflict-resolution, behavior influencing, and leadership</li>
<li>Active engagement in external technology and product communities with a network of professional contacts outside of the organization</li>
<li>Experienced and comfortable working with executives and senior leaders</li>
<li>Use experience, knowledge, and expertise to influence decision making</li>
<li>Proven professional with strong change management and communications acumen</li>
<li>Able to challenge norms to improve the process and create efficiencies</li>
<li>Able to hold team members accountable and provide relevant and timely feedback</li>
<li>Critical Thinking and problem solving</li>
<li>Able to facilitate group discussions in an effective and efficient way</li>
<li>Able to resolve interpersonal conflicts among team members</li>
<li>Able to listen and support teams in problem identification and decision-making</li>
<li>Able to understand and empathize with others</li>
<li>Encourage and support the personal development of each individual and the development of teams</li>
<li>Coach people with powerful questions rather than use authority</li>
<li>Can think beyond day-to-day activities; thinks big picture</li>
<li>Be open and appreciate openness in others</li>
<li>Be a servant leader</li>
</ul>
#LI-NC1

Solutions Architect

How will this role impact First Command?
&nbsp;
The CST Administrative Assistant works with the CST Field Liaison &amp; Team Lead to prepare, process, and follow-up on the paperwork required for client appointments. The focus of the role is meet regularly with the CST Team Lead to understand upcoming work volumes; provide updates on the day-to-day follow-up (suspense tasks); and provide details and clarification related to pending requirement or escalations and work with internal departments and business partners to ensure timely product implementation and service.
&nbsp;
&nbsp;
What will you be doing?&nbsp;
&nbsp;
<ul>
<li>Utilize knowledge and experience to prepare and process insurance, investment, and banking forms and workflows to implement product recommendations and/or service of existing products and provide any need-to-know important information relating to the execution of the forms and workflows within established service levels.</li>
<li>Thoroughly review all forms and workflows prior to submission to ensure accuracy and good order status.</li>
<li>Communicate with internal department and business partners to track and follow up on submissions, ensuring products are implemented or serviced in a timely manner and resolving problems related to client files.</li>
<li>Exercise good judgement and decision-making skills to recognize when additional documentation or approval is needed and escalate to Team Lead as appropriate.</li>
<li>Participate in regular meetings with Team Leads and CST members regarding upcoming appointments, work in progress, and completed work.</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?&nbsp;
&nbsp;
Education
<ul>
<li>High school diploma (Required)</li>
<li>College degree (Preferred, though previous work experience will be considered)</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>Minimum 1 year as a First Command Office Manager, Administrative Assistant, or Home Office employee (Required)</li>
<li>Customer Service experience (Strongly Preferred)</li>
</ul>
&nbsp;
&nbsp;
Required Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Demonstrate and maintain advanced understanding and awareness of all applicable compliance, regulatory, and internal guidance related to First Command products and Advisor production, compensation, and recognition.</li>
<li>Strong proficiency with Salesforce.</li>
<li>Strong proficiency with Microsoft Windows and Office Suite.</li>
<li>Desire for continual learning and dedication to study and apply new concepts.</li>
<li>Adept at verbal and written communication and ability to clearly communicate thoughts and ideas to varied audiences.</li>
<li>Adapt and multi-task with organization, accuracy, and strong attention to detail while meeting deadlines in a fast-paced environment.</li>
<li>Able to effectively handle stress, pressures, and challenges inherent within the industry.</li>
<li>Self-motivated to work independently and coordinate tasks with others under minimal supervision.</li>
</ul>
#LI-NC1

CST Administrative Assistant

How will your role impact First Command?
&nbsp;
The Brokerage Operations Analyst will carry out the functions and goals of the Brokerage Operations department and play a key role in the Client Experience.&nbsp;&nbsp; Brokerage Operations Analyst will execute on a variety of time sensitive and financial transactions.&nbsp; Additionally, you will take part in the organization and the department as a member of an Agile Release Train, shared services, or subject matter expert in innovation initiatives in service, operations, and technology.&nbsp; You will impact the organization through maintaining flexibility and learning additional new skills.
&nbsp;
What will you be doing?
&nbsp;
Applying detailed industry/product knowledge and functional expertise, a Brokerage Operations Analyst will:
<ul>
<li>Resolve and respond to Advisor/client inquiries communicating concepts and strategies in simple and easy to understand terms.</li>
<li>Use strong decision-making skills to ensure the client&rsquo;s best interest is protected with minimal corporate exposure.&nbsp;</li>
</ul>
<ul>
<li>Focus on identifying, developing, and implementing opportunities to improve the client and Advisor experience through process improvement and training.</li>
<li>Assemble, organize and report on production and quality information to identify trends and collaborate to improve processes.</li>
</ul>
<ul>
<li>Monitor the regulatory landscape to identify potential issues that may affect First Command's clients and advisors as they relate to changing industry rules and procedures.</li>
</ul>
&nbsp;
&nbsp;
What skills/qualifications do you need?
&nbsp;
Education
<ul>
<li>Bachelor&rsquo;s degree in finance, economics, business administration, or related area or equivalent combination of education and experience preferred.</li>
</ul>
&nbsp;
Work Experience&nbsp;
<ul>
<li>Minimum five years&rsquo; work experience in a business setting.&nbsp; (Required)</li>
<li>Minimum&nbsp;three years relevant experience in financial services such as Client Services, Trading, Brokerage Operations, Investment Operations, and/or Insurance Operations. (Required)</li>
<li>Service experience strongly preferred.</li>
<li>FINRA SIE and Series 7 required</li>
<li>FINRA Series 63 may be required dependent on daily responsibilities</li>
</ul>
&nbsp;
&nbsp;
Additional Abilities
&nbsp;
<ul>
<li>Advanced analytical, data-mining and problem-solving skills with the ability to analyze trends and identify and communicate problems or concerns.</li>
</ul>
<ul>
<li>Demonstrate confidence, skill, and professionalism needed to resolve critical issues in a manner that strengthens the client relationship and mitigates risk for the firm.</li>
<li>Knowledge of Agile and /or Lean methodology</li>
<li>Executes with a sense of urgency, a drive to make an impact, and a high level of self-confidence.</li>
<li>Must be able to work well in high pressure situations and elevated workloads.</li>
</ul>
#LI-NC1

Investment Operations Analyst - *Willing To Consider Full Time Remote (if not local)

<h1>How Will Your Role Impact First Command?</h1>
First Command Financial Services is seeking a Associate Director, Enterprise Data Services to provide a blend of &ldquo;hands on&rdquo; and directive leadership for the enterprise data management and delivery team.&nbsp; The enterprise data management team is responsible to deliver high quality, scalable data solutions for our home office, financial advisor field force and our clients.&nbsp; The ideal candidate possesses experience in the full software development lifecycle and specific demonstrated success in managing and leading data development and support teams.&nbsp;
&nbsp;
This role will manage a team of data technology professionals for data management, data modeling, data integration, data warehousing, reports, and analytics.&nbsp; This role drives the design, development, implementation, and support for data solutions required by the organization as well as acting as champion for the enterprise data and analytics strategies.&nbsp; This role is critical in establishing trusted data and data processes that are instrumental in transforming the organization to become &ldquo;data driven&rdquo; in decision making and serving our clients.&nbsp; The Associate Director is required to collaborate with the data governance members and business leaders to ensure corporate business success in our data design, development, and implementation.&nbsp; This role will ensure that data solutions implemented across the organization meet the standards for quality, consistency and efficiency as specified by data governance and data architecture.&nbsp;&nbsp; As the manager of the data delivery team, this role reports to the Chief Data Officer and partners with Enterprise Architecture to assess new methods, tools, and platforms for our data practices, infrastructure, and processing.&nbsp; This role is critical to the success of the First Command Financial Services digital transformation.&nbsp;
&nbsp;
The desired candidate will be successful through collaboration with the various First Command business functions and the information technology team to 1) build trusted data solutions, 2) advance the data practices maturity within the team as evidenced by successful business outcomes and 3) implement, maintain and sustain the full lifecycle of data.
&nbsp;
The successful candidate is outcome-focused and has a collaborative style that fosters teamwork. They will provide direction to address existing and future enterprise data needs.
&nbsp;
What Will You Be Doing?
&nbsp;
<ul>
<li>Provide administrative management to a team of 8-12 technical data professionals</li>
<li>Manage the data deliverables and production activities of the team</li>
<li>Create and manage to team and individual goals&nbsp;</li>
<li>Drive best practices for data management, data modeling, data integration</li>
<li>Partnering with enterprise architecture, business unit groups and data governance committee, drive the creation of a comprehensive data warehouse and semantic layer strategy and implementation to provide consistent, clean, and integrated data to enable user-generated reporting and self-service</li>
<li>Align First Command analytics and business intelligence platforms, processes and methods with industry best practices and solutions</li>
<li>Gather business challenges and opportunities from all First Command departments and functions as part of the effort to provide guidance to in designing, building, and maintaining business data visualizations and optimize underlying data processes</li>
<li>Navigate unstructured and big data, including social media, emails, pictures, videos, voice and sensor data, client surveys and feedback, and determine which data should &ndash; and shouldn&rsquo;t &ndash; be captured and how it might be used</li>
</ul>
<h1>&nbsp;Who Will You Lead?</h1>
&nbsp;Direct management of a team of 8 &ndash; 12 associates is required.&nbsp; In accordance with company policy and procedures:
<ul>
<li>Supervises and assigns project and task level work</li>
<li>Coaches team members for professional development</li>
<li>Interviews, assesses and on-boards new team members</li>
<li>Provides both formal and informal feedback to team members</li>
<li>Informs senior leadership of individual assessments and performance reviews</li>
<li>Recommends staffing solutions based on the needs of the corporate strategy</li>
</ul>
<h1>&nbsp;What Skills/Qualifications Do You Need?</h1>
&nbsp;
Education
<ul>
<li>Preferred - BA in Computer Sciences or Business related degree</li>
</ul>
&nbsp;
Work Experience
<ul>
<li>7+ years&rsquo; experience including prior data practice and team management experience</li>
<li>Expert in leading and implementing data mapping, data lineage and data consolidation strategies and methods;</li>
<li>Expert in leading and transforming manual reporting methods to industry standard platforms and tools;</li>
<li>Strong experience in conceptual, logical and physical data design;</li>
<li>Strong experience in data management practices and data governance process;</li>
<li>Strong experience in project, program and portfolio management planning and execution; SAFe Agile and/or SCRUM experience is strongly preferred;</li>
<li>experience or strong understanding of digital and operational analytics is preferred;</li>
<li>Financial services industry experience or other highly regulated industry experience is preferred;</li>
<li>Experience in strategic enterprise data and analytics transformation program in another company is a plus.</li>
</ul>
&nbsp;
Knowledge, Skills and Abilities
&nbsp;
<ul>
<li>Required skills for management and leadership: Strong verbal and written communication skills, ability to facilitate business and technology user group sessions, ability to translate strategy into actionable plans that are delivered, ability to structure and breakdown work for team execution</li>
<li>Required Business Delivery: defining requirements and assessments, conceptual designs, business outcome definition and validation</li>
<li>Required Technical Delivery: Demonstrated expertise in full data SDLC including design and quality management, strong understanding of database design and support activities; strong understanding of query development such as T-SQL or PL/SQL; and strong understanding ETL workflows and data lineage.,</li>
<li>Preferred Tools: Proven skills in data management and integration tools such as Azure Data Factory, Azure Synapse Analytics, Snowflake, Informatica suite, MS SQL, Oracle, SPSS, SAS or Big Data tools. Understanding in the use of scripting and program languages such as R, Python, Java or like languages</li>
</ul>
#LI-NC1

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