Policy Effective: February 2011
As an integral element of your financial success, we have considered at length possible serious situations which could disrupt our business and your ability to avail yourself of our services or gain access to your funds. We have considered scenarios ranging from the interruption of local utility service (power, water, telephone, etc.) to damage to one or more buildings on our campus, to disruptions that involve our entire business district or city and large–scale regional disruptions.
We will keep our contingency and business continuity plans current and effective, and will address material changes as they occur. Our bu plan will be formally reviewed on an annual basis. The plans outlined here are based on estimates and assumptions about possible future occurrences. The actual events may dictate some modification and, depending upon the event, substantial modification may be required. In any case, we will make every effort to ensure continued service to you.
Clients who are unable to contact their First Command Financial Advisor may contact our Home Office or another First Command office for information. Our Home Office may be contacted by writing to 1 FirstComm Plaza, Fort Worth, TX 76109-4999, by calling 800-443-2104 or by e-mailing firstname.lastname@example.org. Contact information for other First Command offices is available on our website at https://www.firstcommand.com/.
In the event that First Command experiences a significant business interruption and no First Command representative is available:
- For queries regarding investment accounts other than the Select Investor Program and Core Investment program, clients may contact the individual fund companies directly by consulting the company Web sites or the toll–free number referenced on your confirmation statements.
- For queries regarding the Select Investor Program and Core Investment Program, clients may contact Pershing LLC directly to process limited trade-related transactions, cash disbursements and other transfers. Instructions to Pershing must be in writing and transmitted via facsimile to (201) 413-5368 or by postal service as follows:
P.O. Box 2065
Jersey City, New Jersey 07303-2065
For additional information about how to request funds and securities through Pershing LLC when First Command cannot be contacted due to a significant business interruption, please select the Business Continuity and Other Disclosures link at the bottom of the home page on the Pershing web site at www.pershing.com or call (201) 413-3635 for recorded instructions. If you cannot access the instructions from the above web site or telephone number, you may call (213) 624-6100, option 5, extension 500, an alternate Pershing number, for recorded instructions. Information regarding Pershing LLC’s Business Continuity Plan will be provided to you in Pershing’s Disclosure Statement , which will be mailed to you open account opening.
Clients who are unable to contact their First Command Financial Advisor may contact our Home Office or another First Command office for information. In the event that First Command experiences a significant business interruption and no First Command representative is available, please contact your insurance company using the information on the front cover or specification page of your policy.
For queries regarding your banking products, please use the following information below to contact First Command Bank. This information is also listed on the back of the Depository Agreement and Disclosure, mailed directly to all First Command Bank account owners:
First Command Bank
P.O. Box 901041, Fort Worth, TX 76101-2041