Question 1

What is First Command Financial Services?

Accepted Answer

Founded in 1958 by a retired military officer, First Command is a financial planning firm focused on helping U.S. service members and their families plan for and pursue long-term financial security. Today, we have more than 500 Financial Advisors operating from 175+ offices across the country and abroad, most near major military installations. Their focus is on building comprehensive financial plans and serving as personal financial coaches to their clients.

Question 2

Is First Command a fiduciary?

Accepted Answer

Yes. A fiduciary is a person or an organization that has a legal and ethical responsibility to prudently manage money or other assets on behalf of an individual. As an investment advisory firm, First Command is held to a fiduciary standard in all of our client relationships. That means we have an obligation to always put our clients’ interests first when providing advice and financial recommendations.

Question 3

Who is First Command's CEO

Accepted Answer

Our CEO is Mark Steffe. Mark joined First Command Financial Services in March 2010, and after serving in several leadership positions – including on the Board of Directors – he was promoted to President in April 2017, added the title of Chief Operating Officer (COO) in 2018, and in 2020, accepted the role of President and Chief Executive Officer.

Question 4

Is First Command a good company for military families?

Accepted Answer

First Command is uniquely qualified to serve those who serve our country. Four out of five of our Financial Advisors are military spouses or veterans who are not only well versed in military pay and benefits, but familiar with the unique challenges and opportunities inherent in military life. Their knowledge, experience and understanding are essential to their role as personal financial coaches to our nation’s military families. First Command is consistently recognized as a top Military Friendly® organization.

Question 5

Where is First Command based?

Accepted Answer

Our Home Office is located in Fort Worth, Texas at the following address: 1 Firstcomm Plaza Fort Worth, TX  76109 . As part of our mission to provide personalized, face-to-face financial coaching, we also have more than 175 offices throughout the U.S. and overseas.

Question 6

What is the Fist Command routing number?

Accepted Answer

111993695 is First Command’s ABA routing number.

Question 7

What is the First Command Bank phone number?

Accepted Answer

1-888-763-7601 (Toll-Free 24-Hour Phone Banking) 1-888-763-7600 (Toll-free for Personal Banking)1-888-763-7603 (Toll-free for Trust Services) 1-800-443-2104 (Toll-free for U.S. Financial Services) +44 (0) 1638 459 448 (For United Kingdom Financial Services) +49 6313 0335600 (For German Financial Services) +1 671 472 2923 (For Guam Financial Services)

Question 8

How can I reach First Command's customer service?

Accepted Answer

You can reach our customer service professionals using the options below.  1-888-763-7601 (Toll-Free 24-Hour Phone Banking) 1-888-763-7600 (Toll-free for Personal Banking) Email: bankinfo@firstcommand.com. Please visit our Contact page for more information.

Question 9

What are First Command's hours of operation?

Accepted Answer

Our hours of operation vary for each of our offices and our Home Office. Representatives are available by phone or online at the following times: Monday - Friday: 7 a.m. to midnight (CST Saturday: 9 a.m. to 3 p.m. (CST)

Question 10

Where is the nearest First Command office?

Accepted Answer

We have over 175 locations across the United States and overseas, many near U.S. military installations.To find an office near you, visit our Find an Advisor page.

Question 11

How do I change information on my First Command account?

Accepted Answer

For information on logging in to your account, the status of your account or details on products, please visit our Contact page. You can also log in to your online account, change or retrieve your password, or register as a new user by visiting our Online Banking page.

Question 12

How do I become a First Command Financial Advisor?

Accepted Answer

At First Command, we actively recruit transitioning military professionals, veterans, military spouses and experienced professionals to join our Advisor team. To learn more about our program, visit our Financial Services Careers page. And if you’re ready to apply, visit our Get Started page.

Question 13

What kind of salary does a First Command Financial Advisor make?

Accepted Answer

First Command offers a competitive compensation and benefits package. To learn more, visit our Financial Advisors Careers page.