First Command Frequently Asked Questions
Looking for more information about who we are, the services we offer and our history as a company? Check out the questions and answers below.
Founded in 1958 by a retired military officer, First Command Financial Services Inc. and its related companies are focused on helping U.S. service members and their families plan for and pursue long-term financial security.
Today, we have more than 500 Financial Advisors operating from 175+ offices across the country and abroad, most near major military installations. Their focus is on building comprehensive financial plans and serving as personal financial coaches to their clients.
Learn more about who we are and our reputation by visiting our About Us page.
Yes. A fiduciary is a person or an organization that has a legal and ethical responsibility to prudently manage money or other assets on behalf of an individual. As an investment advisory firm, First Command Advisory Services, Inc. is held to a fiduciary standard in all client relationships. That means we have an obligation to always put clients’ interests first when providing investment advice and financial recommendations.
To learn more, visit our Fiduciary Standards page.
Our CEO is Mark Steffe. Mark joined First Command in March 2010, and after serving in several leadership positions – including on the Board of Directors – he was promoted to President in April 2017, added the title of Chief Operating Officer (COO) in 2018, and in 2020, accepted the role of President and Chief Executive Officer.
Read more about Mark and our Executive Management Team by visiting our Leadership Team page.
First Command is uniquely qualified to serve those who serve our country. Four out of five of our Financial Advisors are military spouses or veterans who are not only well versed in military pay and benefits, but familiar with the unique challenges and opportunities inherent in military life. Their knowledge, experience and understanding are essential to their role as personal financial coaches to our nation’s military families. First Command is consistently recognized as a top Military Friendly® organization.
To learn more, visit our Making a Difference page.
Our Home Office is located in Fort Worth, Texas at the following address:
1 Firstcomm Plaza
Fort Worth, TX
As part of our mission to provide personalized, face-to-face financial coaching, we also have more than 175 offices throughout the U.S. and overseas. To find an office near you, visit our Find an Advisor page.
111993695 is the ABA routing number for First Command Bank.
You can reach our customer service professionals using the options below.
1-888-763-7601 (24-Hour Phone Banking)
1-888-763-7600 (Personal Banking)
Please visit our Contact page for more information.
If you wish to speak with a Financial Advisor or representative at a specific office, you can also use our Find an Advisor page.
Our hours of operation vary for each of our offices and our Home Office.
Representatives are available by phone or online at the following times:
Monday - Friday:
7 a.m. to midnight (CST)
9 a.m. to 3 p.m. (CST)
To find the hours of operation for your local office, please visit our Find an Advisor page.