At First Command, we are committed to your financial security. We understand how unsettling it is to have your pay unexpectedly interrupted, and we’re fully prepared to help you stay on track.

The core offering in our financial relief package is a Zero-Interest Paycheck Advance. Here are the details associated with that special offer.

Who is eligible?

First Command clients who are directly impacted by the government shutdown and have their pay on direct deposit with First Command Bank for at least 60 days preceding the shutdown.

How soon will I begin receiving the money?

Typically within 10 business days of the time that you opt in to the program.

How much will I receive?

First Command Bank will match the full amount of your normal allotment or direct deposit.

When and how will I be required to repay the advance?

Once your normal direct deposit resumes, the total amount advanced to you by First Command Bank during the shutdown will be deducted from your account. There will be no fees or interest charged on the advance. If the first direct deposit is not sufficient to cover all payroll advances, we will continue making deductions from subsequent direct deposits of your pay until all payroll advances are repaid in full. No fees or interest will be charged.

How do I initiate advance pay if a shutdown occurs?

In the event of a government shutdown that delays federal paychecks, First Command Bank will identify account holders who have their federal paychecks on direct deposit with us. We will notify these clients via email that a payroll advance is available and ask them if they wish to take advantage of this offer. Your affirmative response to that communication will begin the process.

Additional government shutdown relief

Loan Assistance — We will work with clients to provide favorable terms for any First Command Bank loan payments.

Penalty-free early CD withdrawals — Any early withdrawal penalties will be waived for clients who need to redeem a First Command Bank Certificate of Deposit prior to its maturity.

Secured Lines of Credit — We are ready to help clients use their non-tax qualified mutual fund as collateral for a low interest rate line of credit.

Credit card accounts — First Command Bank Visa cardholders will be offered priority processing for increases to credit limits and deferments of monthly payments. We will also waive cash advance fees during a shutdown.

Meanwhile, First Command Financial Advisors will be available to offer guidance on dealing with federal allotments for investment and insurance, as well as other issues affecting family finances.

We’re here to help

If you have questions about our Government Shutdown Relief Program or any of your First Command Bank products, please contact us via Secure Message in OnCommand, or at 888.763.7600 so we can work together to explore your options and identify solutions that will help you meet any financial challenges related to a shutdown.

We appreciate the confidence you have placed in First Command, and we are committed to helping you stay on track financially for the duration of the shutdown and beyond.