First Command offers many secure online banking tools that ensure you can stay on top of your finances at all times. Whether you log in to OnCommand™ or use the MobileCommand banking app on your smartphone, you can pay bills, transfer funds, check your account balances and more—no matter where you’re stationed.
Convenient and easy-to-use
Safe and secure
Bank anytime, anywhere
Simplify your banking experience.
By signing up to receive eStatements, you can cut down on paper clutter. And because eStatements are not delivered by mail, you’ll have access to them sooner.
Available in PDF format, eStatements can easily be printed or saved to your computer.
Access 12 months of eStatements at any given time, through OnCommand.
eStatement are protected by the same security measures as our online banking platform.
You'll get email notifications when account statements and notices become available.
Sign-up is easy, and free for all registered OnCommand users.1
Download the MobileCommand™ app for iPhone® or Android®, and discover the simplicity and convenience of doing your everyday banking right from your mobile device.
Check account balances
An innovative personal payment service.
Popmoney ® allows you to send and receive money as easily as you send and receive email and text messages, eliminating the hassles of checks and cash. Log in to OnCommand™ or Mobile Command™ online banking, and select Popmoney to use this secure service. To send money, you’ll just need your payee’s mobile phone number, email address or Bank Account information.
The fast and easy way to pay bills.
Use Payments from First Command to pay virtually anyone — from the local bakery to a Fortune 500 Company to your babysitter. You can schedule payments a few days in advance of the due date, and you’ll only be charged when the payment processes. It’s convenient, and more secure than mailing paper checks!
Set up automatic payments
Great for bills that stay the same each month, like your rent and car loan.
Easily add companies
Quick-Add lets you add payees by simply typing a company name and entering your account number.
Set up reminders
Use reminders to receive messages when you receive a bill, and when payments are due.
Easily transfer money between your accounts, including your accounts at other financial institutions.
Compatible with your accounting software.
You can integrate your Quicken personal financial management software with OnCommand™ to manage your online banking.
Download account statements
Transfer funds between First Command accounts
Create a budget
Create reports and graphs
Common Online Banking Questions
What should I do if I forget my OnCommand User ID or password?
If you forget your User ID, call OnCommand online banking support at 888-763-7600, at any time. To retrieve a password, select the Forgot Password on the OnCommand log-in page. You'll be prompted to respond to the authentication questions you set up when you established your OnCommand account. (Remember, your answers are case-sensitive.) If you are unable to answer the authentication questions or need additional help, call our online banking support.
What is Expedited Payments?
Expedited Payments is a secure bill pay service that allows you to make a payment to a participating merchant that is received and credited to your account by the merchant on the same day. Expedited payments made on holidays and weekends will post on the next business day. With our 100% payment guarantee you will never pay a late fee or penalty for a properly scheduled payment that complies with the merchant’s policies. There is a fee for sending an expedited payment. For more information or to make an Expedited Payment, log into OnCommand, click on the Payments tab and follow the instructions.
What are Account Alerts and how do I receive them?
By sending timely account information to your e-mail or mobile device, Account Alerts allow you to manage your accounts more effectively, monitor for irregular activity, and may even help you to prevent fees.
You can set alerts for your account’s Current Balance, High Balance, Low Balance, Deposits and Withdrawals.
What is an unlinked account?
Use the unlinked accounts feature to transfer funds to other First Command account holders.
What is Fast Balances and how do I use it?
Fast Balances allows you to view the balance for selected accounts without having to log in to the app. To enable this feature, simply log into MobileCommand™ and activate Fast Balances under Settings. Follow the simple instructions and choose which accounts you wish to view. Going forward, simply tap the green bar at the top of the MobileCommand™ login screen to view your balance.
Why am I getting an error message when I try to log in to the MobileCommand™ App?
Passwords are case sensitive. Make sure you are entering the correct User ID and Password. If the problem continues after a second attempt, contact us at 1-888-763-7600 to confirm your login credentials. After three invalid attempts, you will be locked out of MobileCommand™, as well as OnCommand.
How do I use the MobileCommand’s™ Fingerprint Authentication?
To use the Fingerprint Authentication, you must first enable fingerprint capability on your device. Next, log in to your First Command Bank app, click on the three-line “hamburger” menu in the top right corner and scroll down to select Profile. On the User Profile page, select Fingerprint Enrollment. On the next screen, enter your device name (e.g., Mary's phone) and login credentials, then select the Enroll button. Note: feature may not be compatible with all smartphones.
Which accounts are available through MobileCommand™?
All First Command Checking, Savings, Consumer Loans and Credit Card accounts are available via MobileCommand™.
How secure is MobileCommand™?
MobileCommand™ is just as secure as our Internet–based OnCommand online banking service. Anything you do while logged on to MobileCommand™ is encrypted by industry-standard SSL encryption, preventing cell phone "scanning" or other attempts to eavesdrop. The integrated secure message system is further protected from spamming, spoofing or phishing. As a reminder, please always set the passcode on your phone.
What types of checks can I deposit using Mobile Deposits?
You can deposit most checks with Mobile Deposits; however, money orders are not accepted and some larger business checks cannot be accepted due to the MICR line on the bottom of the check. If you have a check that is not accepted, please mail it to us and we’ll make the deposit for you.
How do I make a deposit using MobileCommand™?
Log in to the MobileCommand™ app on your iOS or Android device and select Mobile Deposit.
Enter your deposit amount and choose the account you want to deposit into.
Endorse the back of your check, making sure to print FOR DEPOSIT ONLY on one line in dark ink, per this example: FOR DEPOSIT ONLY First Command Bank Jane Doe (Client signature)
Make sure your check is on a well–lit, flat surface with a contrasting background, then take pictures of the front and back of your check, following the prompts.
Can my MobileCommand™ session time out?
Yes, your MobileCommand™ session will time out after 20 minutes of inactivity or if your phone screen setting is set to sleep after a specified time.
I use the MobileCommand™ app, but I’ve lost my phone. What should I do?
MobileCommand™ is highly secure, using industry–standard SSL encryption to prevent the interception of information. If you’ve lost your phone:
Log into OnCommand online banking
Select the Profile icon.
Click Change Password and choose a new password.
For assistance in changing your password, call us at 1-888-763-7600. Monitor your accounts and notify us immediately if you believe that unauthorized transactions have occurred. Report the loss of your phone to your wireless provider as soon as possible and ask that the lost phone be disabled.
What happens to my MobileCommand™ app once I replace my device?
If you upgrade to a new phone, simply download the MobileCommand™ app on your new device and sign in with your OnCommand Online Banking credentials
How do I view my eStatement?
Log in to OnCommand, select the Accounts tab, and then click on the View Statement link.
Do I need special software to use the eStatement service?
If a joint account holder registers for eStatements, will the primary account holder continue to receive paper statements?
No. Once any account holder registers for eStatements through OnCommand, all paper statements will be discontinued.
I’m having trouble viewing my eStatement. What should I do?
Recent changes to your operating system such as upgrades, downloads, and/or system enhancements can affect your PC's ability to connect with secure sites, including our eStatement site
Here are a few things you can try:
Uninstall and reinstall Adobe Acrobat Reader.
Ensure that you are using the latest version of your web browser. Current supported versions include: Google Chrome, Mozilla Firefox, Microsoft Internet Explorer and Safari.
Some pop-up blocker and firewall programs may prevent access to eStatements. To view your eStatements, you may need to disable certain program features.
I’m signed up for eStatements, but I’ve recently updated my email address. What should I do?
First Command Bank requires that your e-mail address be the same for OnCommand and eStatements. You’ll need to log in to OnCommand, select the "Services" tab, and under Profile select "Change e-mail address".