I would like to commend Araceli Hernandez and her administrative assistant Mylana King.

On behalf of Araceli Hernandez, Financial Advisor and Mylana King, Admin Asst for Araceli Hernandez, I would like to commend Araceli Hernandez and her administrative assistant Mylana King. They provided outstanding professional and timely help during a very stressful period Nov. 2021- Jan. 2022 and followed up with me recently in May 2022.

To begin with, I am so thankful to First Command for personal advice and assistance since 1988 at the earlier office in Schertz, Texas when I received help with a whole life insurance policy. I kept this policy until Nov 2021. In the Fall of 2021, I was faced with a major surgery which I would undergo mid-Jan 2022. I had to get all my affairs in order financially, legally and at home to prepare for post-op recovery and rehab. I was able to consult with Aracelli Hernandez at your wonderful new location in Universal City, Texas. I decided to surrender my whole life policy.

Aracelli Hernandez and Mylana King interceded for me to expedite the process.  There was a delay from the life insurance company which they straightened out with direct contact. I was able to receive the policy surrender value from my bank.  It was so crucial to be able to handle bills for home repairs, funeral planning and legal services so I could have confidence that my affairs would be in good shape for my family.

I was able to get through the heart surgery and rehab process smoothly. Aracelli Hernandez and Mylena King followed up to offer a session to reassess some services with First Command I might find helpful. I plan to stay with First Command. It is crucial to be able to talk over plans in person and get immediate research and feedback. Aracelli Hernandez has some creative options for Term Life possibilities and debt consolidation for me.

Thank you so much, and please commend these two representatives for outstanding service!

– Lt. Col. Deborah Maurer, USAFR (Ret.)

Advisor

Araceli Hernandez

Financial Advisor

This material contains a testimonial from a client of First Command Financial Services, Inc. and/or its affiliated entities (together “First Command”). The testimonial was provided by the client on a strictly voluntary basis. First Command has not paid any direct or indirect compensation to the client for the testimonial and is unaware of any other material conflicts of interest. The testimonial may not be representative of the experience of other First Command clients and is no guarantee of future performance or success.

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