Q: How do I set up direct deposit?

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Question 1

How do I set up direct deposit?

Accepted Answer

Provide the following information to your employer’s payroll or financial service department:

Bank name: First Command Bank
Routing number: 111993695
Your Account Name
Your Account Number

Question 2

How do I activate my Mastercard® Debit Card?

Accepted Answer

Please call the number on the sticker affixed to your card to activate your card. The activation process will require you to answer a security question.

Question 3

How do I select a PIN for my new Mastercard® Debit Card?

Accepted Answer

To Activate your First Command Bank Mastercard® Debit Card, call 888-763-7601 or 817-569-3400. When prompted, set your four digit PIN.

Question 4

My Mastercard® Debit Card expires soon. When will I receive a new one?

Accepted Answer

Your new card will be mailed to the address associated to your account several weeks before your current card expires.

Question 5

What’s the daily purchase limit of my First Command Mastercard® Debit Card?

Accepted Answer

You can make purchases of up to $3,500 a day using your First Command Mastercard® Debit Card if your account balance allows it. The amounts are deducted directly from your checking account, and the purchase history is detailed on your monthly bank statement and in OnCommand account transactions.

Question 6

How can I raise the daily purchase limit on my First Command Mastercard® Debit Card?

Accepted Answer

You may request that your daily purchase limit be changed by contacting our Personal Bankers Monday-Friday, 7 a.m.– 6 p.m. Central Time, at 888-763-7600 or by sending a service request through OnCommand.

Question 7

How much can I withdraw from an ATM using my First Command Mastercard® Debit Card?

Accepted Answer

The daily ATM withdrawal limit for your First Command Mastercard® Debit Card is $1,000.

Question 8

I lost my Mastercard® Debit Card. What do I do?

Accepted Answer

To report a lost or stolen First Command Bank Mastercard® Debit Card, call 888-763-7600 within the US, 24/7.

Question 9

What types of overdraft protection do you offer?

Accepted Answer

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Question 10

Are there fees for the Overdraft Program and Coverdraft?

Accepted Answer

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Question 11

How will I know if I have used the Overdraft Protection Program?

Accepted Answer

eStatement users will receive a notification email detailing the transaction(s) and fee(s) for the items paid under the Overdraft Protection Program. If you’re not an eStatement user, we’ll send you a notice by mail.

Question 12

How can I avoid overdrafts on my account?

Accepted Answer

Know your current balance and keep track of your spending.
Use OnCommand Account Alerts to monitor your account activity.
Review your account statements monthly with eStatements.
Schedule your bill payments in OnCommand or MobileCommand to control when funds move out of your account.
Take action quickly to deposit funds when needed. Funds can be easily transferred between your accounts using OnCommand and MobileCommand.
Deposit a physical check in minutes using the MobileCommand app on your iPhone or Android smartphone.

Question 13

When will my deposit be credited to my account?

Accepted Answer

We post mail and in-person deposits until 3 p.m. Central Time Monday – Friday (except holidays). For funds availability on Mobile Deposits, please see our Funds Availability Policy in our Depository Agreement.

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